Stunning Penthouse on Marbella Golden Mile

I’ve used HomeAway before & had a good experience however this will be the last time I use! After booking HomeAway took a deposit, I was under the impression payments would be taken in instalments and securely. Oh how I was wrong, please don’t be fooled, in fact there are networks of residential letting companies linked with HomeAway and without notification your full payment details are shared with them. The property owner for this booking is Rafleys Costa Del Sol. The HomeAway messenger to the property owner did not work and I never got any response via this, I phoned HomeAway when I grew increasingly concerned with no responses from the property owner, I was on the phone for over an hour and passed between two different teams in excess of five times, both of whom informed me they could not help me until within 48hrs of the booking and advised me to open a case on the property owner. I took it upon myself to google the letting company and found their website with an email address, I contacted them directly and the communication was terrible, despite their website and HomeAway suggesting response times within 2 hours I waited at least 2 days for a response in broken English without answering my questions. I was then charged random amounts on my payment card by Rafleys without consent, including a refundable damage deposit 1 week before arriving. I emailed repeatedly asking if I could book a transfer/taxi directly with Rafleys and eventually got a response stating they only offer from Malaga airport and we were flying into Gibraltar, after repeatedly asking for the address I eventually received this via a google maps link and booked my own transfer. I received an email around 1 week before with check-in instructions which explained I had to call when arriving in Spain 1-hr before check in, they allowed us to check-in early which was helpful and I called to tell them we would arrive at 11:30am. We arrived at the address and there was no one to greet us and we waited outside the locked gate and rang 3 times to request someone to bring us the keys. A lady arrived and checked us in, we were relieved and surprised the place existed. It was actually very nice and true to the pictures but there was no toilet roll, the beds had not been changed and there were no towels! She went to the shop to get toilet roll and told us a man would come with the rest, we asked for a taxi no. and she said use Uber. We had a nice stay but the communication was stressful