2/10 Terrible
Zachary H.
2 Sept 2018
False Advertising & Horrible Customer Service
When we checked in we were shown to a room facing the alley way. When I spoke with Stefania she said that unfortunately the room with the view,that we had booked, had been rented to someone else. We were frustrated because the main reason we chose to stay there was the amazing view advertised in the VRBO ad. When we requested a refund they refused. When we looked on another site it showed the same view room as available that night and at a higher rate. When we confronted them about it they made up an excuse. They were so incredibly rude to us that despite not getting a refund we moved to another hotel. I get the impression Maria and Stefania pull this scam all the time, don’t fall for it.
Zachary H.
Stayed 3 nights in Aug 2018