3/5 Okay
Jane E.
14 Oct 2022
Liked: Check-in, communication, listing accuracy
Lovely villa but unfortunately wouldn’t go again
The villa itself is lovely. So much to do and in gorgeous surroundings. Lots for the kids to do and bags of room. Clean with plenty of facilities..except one important one in 30-40 degrees Celsius. And that’s air con. There were fans galore but unfortunately blowing hot air around does not help you get to sleep on a night.
Location wise, we liked the sound of remote but with no shops in walking or biking distance and the area around difficult to walk or ride on it’s not ideal if you are the type that does like to have a roam.
These things are down to personal preference so it depends what type of holiday you’re after.
The issue we have had that is the reason I am writing a review and have given low stars to warn for anyone in the future, is that we had 6 out of 15 of our party end up with various infections during or towards the end of the stay which continued after getting home. I have communicated this to Bertel and they believe if it was a problem when we stayed it isn’t now. Well we, unfortunately too late, noticed a green line around the pool which on looking up, seems to me to be a sign of algae. We have had 1 uti, 4 ear infections and 1 chest infection. My sister ended up in hospital back in the uk after her whole body was covered in rashes. I sent Bertel pictures. They have asked if we could have all eaten something resulting in food poisoning and asserted that the owners go and put tablets in once every 3 or 4 days which I have no doubt they do if they say so. But anyone who has had even a small hot tub knows you have to test the levels and make adjustments as people end up swallowing that water. Especially during 40 degree heat which affects the chlorination. It’s a shame that this experience has tarnished the holiday. My sister spent her last day of her holiday trying to convince a pharmacist in Vic to sell her antibiotics over the counter and has lost work days after the holiday. My partners hearing is still suffering and he is still on antibiotics as it hasn’t cleared up yet. The different doctors family members have seen have all said it is likely that the pool was the cause. We didn’t go anywhere else during the week (as another suggestion we received was perhaps you swam in a lake) No we didn’t. Just the pool.
Anyway, I informed Bertel as my family are fairly young and healthy. Someone else may not be so lucky and I remain concerned that they do not believe it is from the pool and have so far not accepted any responsibility.
Jane E.
Stayed 7 nights in Jul 2022