Bedrooms 4, Bathrooms 4.5, Sleeps 12
Poole and Associates
About Poole and Associates
Poole & Associates
Pool / Spa
Cancelled bookings will not receive a refund.
Very nice condo Very bad furnishings
Let me start with, my family and I go to Gulf Shores numerous times per year and have stayed at a lot of very nice condos. I have NEVER written a bad review on any of them. This is a very nice 4 bdrm 4 bath unit with a nice floor plan in a great location. But the living room furniture is nasty and beyond uncomfortable, there is a nice large outside balcony that only has 2 wicker chairs!! without cushions, the condo sleeps 12, it needs outdoor furniture. The under the counter ice maker doesn’t work, the wine chiller doesn’t work, there were spare sheets and blankets rolled into balls, wasn’t sure if they were clean or not until we washed them and the stains came out. I think it’s ridiculous that you rent a 4 bdrm unit and you get one parking pass, you can buy ONE more. Needless to say we had to find parking off site for the other two vehicles meeting us. The rug inside the front door should have been replaced a long time ago. The carpet in the bedrooms need cleaned or replaced. When you rent this type of condo you have a certain expectation and this one didn’t get anywhere near it. Maintenance did come and replace the batteries in the chirping smoke alarm shortly after I called to complain. I will not rent this unit again until there have been some improvements.
Location is great but not owner responsability.
Though we loved the location, the fact that one of the king beds was broken (one corner completely broken from the frame) made it extremely difficult for one couple (my 76 year old parents who refused to change beds with anyone else) to sleep. We propped the bed up with books but they did not hold very well. We contacted the property management right away and they had someone come look at it. However, since the bed needed replacement and could not be fixed, they had to speak with the owner. We talked to them every day and got the same response. They were waiting for the owner to decide on replacing the bed. Needless to say, the bed was broken the entire week we were there. We would certainly stay in this area again, but not in this condo.
We apologize that this issue was misunderstood. When you notified us of the bed being broken, we contacted the owner right away. The owner of this property then ordered the replacement bed that day. Since the bed was purchased online, we had to wait for it to be delivered. We hate that this was an issue at all, however, we did address the issue right away. Thank you for choosing Poole and Associates and we hope that if you choose to travel to the area again, that you give us another shot.
This place was awesome. My only complaints would be that the indoor pool heater broke right at our arrival time so the pool was unavailable at the time an indoor pool was needed. The other complaint would be whoever the day guard/building monitor could use a little more training on how to interact with guess. She was not friendly at all. Other than that I highly recommend this place. I would stay here again without question. By the way, Bob the night guard was delightful as well as helpful.
We are so excited that you enjoyed the unit! Also we would like to apologize about the issue with the pool and the guard! We have passed both of those comments along to the association as well as the one about Bob! We look forward to having you stay with us in the future! Thank you for the kind review!
Everything and then some!!!
Was the ideal size for my family.
We had a problem with the rear air conditioner but was fixed as soon as I called. (10:00 PM). We had plenty of space to sleep and hang out while not at the beach. Was easy access to the beach. I would definitely stay there again. Plenty of space to have family dinner with six bar stools plus a dining room table.
Great stay for the whole family!
We all enjoyed our stay at Mustique 302. It is convenient to both the beach and pool. We were glad to have 4 king size beds, ice maker, well equipped kitchen and the stroller, high chair and pack n play came in handy this year, also.