Located in the heart of the city, minutes away from all the main landmarks
- English, French, Spanish, Italian
Cancelled bookings will not receive a refund.
Very disappointing experience with this host
I stayed in this apartment for a month and had a very negative experience. The host was nice at first, but offered several amenities that were then not provided. For instance, I was told that they would provide extra sheets and it took nearly 3 weeks and several (unanswered) attempts to contact them before any were provided.
One night, the key that they provided for the outside door to the apartment broke in the lock in the door. It literally snapped in half. I tried to contact them but didn't receive a reply until the next day. This meant that I had to taxi to find a hotel. I received no compensation for this and was actually treated as though the key breaking was something that I should have to pay for. It was a very stressful experience and their response was really disappointing.
When I first arrived there were several safety hazards in the apartment, including a long wooden shelf that wasn't secured properly to the wall that would swing out if you put any pressure on it. This was fixed, but not before I got a nasty bruise from it.
The hot water didn't work for a couple of days and again the host tried to say that this was my fault, accusing me of touching the heating system, which I did not do.
I have stayed in Florence several times and can safely say that this was the most disappointing VRBO experience that I've had.
in the real heart of Florence at few meters from Piazza Santa Croce, near a supermaket, ceffè bar, pastry shop, shops ....