2/10 Terrible
Patti S., Los Angeles, CA
5 Sept 2018
The owner did not show up to meet us and we did not get the keys.She refused to refund our payment.
I had asked the owner twice to provide an address and a specific time to pick up the keys but never did receive a specific address or a time that I could pick them up. The owner’s response to my requests was to meet her at the Carraroe village pharmacy to get the keys after our arrival in Connemara. I informed the owner at 10:03 that morning that we were departing from Donegal and she responded that the apartment should be ready by the time we arrived. Given that the drive from Donegal to Carraroe is ~3 hours it was reasonable that she should have expected my call that afternoon. After calling her I waited at the pharmacy as instructed. I then followed up with another call and a text at 3:19 , followed by another text at 3:37 and continued to wait another 10 minutes with no response and realized I would not be able to collect the keys and have access to the apartment by 4pm and having no confidence that the owner would show up I sent her a text stating that I considered the contract void. When she finally contacted me several minutes later I also stated over the phone that I considered the contract to be void and she did not at any time in our conversation or in a text indicate that she disagreed that the contract was void. I also tried to contact Connemara Lettings but the office was closed and no one picked up the call nor did they have an after-hours number so that we could get in touch with them. Since the owner did not refute that the contract was void, I then rented hotel rooms. I also incurred over $200 in international roaming charges to find and book the hotel rooms . Now the owner is refusing to refund the payments that we made. I had asked repeatedly for an address and a specific time to pick up the keys which is a standard process for renting a property. It was not reasonable that the owner did not provide an address or specific time to pick up the keys and that she should expect me to wait outside a pharmacy in cold and rainy weather for 40 minutes looking for a woman that I had never met. If the owner was not in agreement that the contract was void she should have stated such. Also, there was no possible way given the time of my last text at 3:47 and our phone call discussion ending at ~3:55 that she could drive to the pharmacy and meet me in time to provide the keys and I could get into the apartment by 4pm. I’ve never encountered anything like this when renting homes and found this experience horrible.
Patti S.
Stayed 1 night in Aug 2018