Owner's Response: Thank you for the time you took to write this review, we appreciate your feedback. We are sorry to hear that your expectations were not met in this deluxe rated condo. The Vail Valley Partnership (our area Chamber of Commerce) has rated this unit (so that we are not biased) at this level and they seemed to like the granite counter tops, stainless appliance, leather couch and chair, upgraded tile and granite bathrooms and so on. Also very disappointed to hear your expectations were not met at our pool and hot tubs as we receive countless reviews about how great they are and our maintenance staff clean the area and check the pool and hot tubs temps every morning. The sauna smells like, well a sauna. You are correct that our shuttle does not drop you off anywhere near a chairlift as it drops you off at the Riverfront Gondola at the Westin (an approximately 1 to 2 minute walk to that gondola). We take all feedback seriously so I walked over to this unit myself and saw that there was a glass cutting board and about 6 to 8 knives so I am not sure what exactly you were needing. I did think the knives could be of a better quality so we will get that taken care of as soon as possible. It’s a bit harsh saying that you would advise people not cook here, but why! This kitchen has a blender, 2 crock pots, coffee maker, all kinds of mixing bowls, tea kettle, a bunch of utensils and of course silverware, bowls and plates. At check in our long time staff tries to always lets the guest know if they need any items. In the on-site office, we have most everything one could need to make this mountain retreat a comfortable vacation home, so we feel bad that you were unaware that you could request additional kitchen items. Based on all of the other reviews we received on the condo, all which were 5 out of 5 stars, I almost feel like we are talking about two different condos here. We've received many reviews that all spoke very highly of the pool, hot tubs, shuttle and how fully equipped the condo was. We try very hard to satisfy everybody’s expectations and apologize for not being able to meet yours.