Owner's Response: Following Mrs L . appréciation and according the right to send a response . This tenant has been the most difficult one I have ever welcomed in my house . It 's been five years I am renting my property . I have housed many people and none of them ever complained or behaved like Mrs L. I supposed Mrs L. was exhausted by her very long travel ( plane , delayed train , taxi ) and was in a bad mood when entering the house as she immediately indicated my housekeeping that she did "not liked the property ". She was disappointed not to find "soap and shampoo, and no food in the fridge " . Mrs L complains of the fact that the house was not in good condition . Bur she forgets that she has been aware while renting the house that two families were leaving on the same morning and that would leave us very short time to prepare the property. She was therefore perfectly aware of the situation before her arrival . In fact she did not stop complaining about details as "opening the front door is difficult and the bubles in the living room are not working or " the drier is broken " etc.. She just did not know how to use them despite my homemaid explanation. She finally found humidity traces on the top of a window in the bathroom and in the ceiling of the next room. While explaining to her it was an old house and probably humidity would appear and that my home maid would come and clean them the next morning, all of a sudden all the L. family began to be sick ( sneazing and coughing with difficulties of breath ). I suppose Mrs.L found in what she called " mold all over the house " an excuse to leave the property .Indeed the next morning and despite all my effort to please her, she did left without any agreement of mine . .... Just with the keys in the house with all doors open ! She also warned me to sue me in case of non refund ! Mrs L should have reserved in a 5 star hotel . She would have found soap and shampoo and food. But the prices would not have been the same of course as a big house with 5 bedrooms, 4 bathrooms and showers , withe a huge garden of 1000m2 and big terrace . Landlords beware of bad faith tenant ! They might sue you because you did not put soap and shampoo in your house... Fortunately I have received so many thanks from my others tenant that Mrs L comments will have not impact . Tenant, Just have a look at all good appreciations and you will have an idea how my house is beautiful !