Apartment, 3 bedrooms, 2 bathrooms, 5 people
- English, Spanish
Great location but experience could so easily be improved with a little more effort
The location of the property, the size of the rooms and the quality of the furnishings are all high.
1. Cleanliness was poor- everything was grubby when we arrived and we had to clean surfaces, door handles, floors & the kitchen. The upstairs terrace & balcony had not been swept, all of the windows & glass were filthy.
2. We had a constant flood in the main bathroom due to faults with the air conditioning system- this was a known issue but the owner did not seem keen to properly resolve it. This was a danger to our daughter getting up to the bathroom in the night. Not acceptable.
3. There was no very basic amenities in the property on arrival- no soap in the bathroomskitchen, no bin bags, no cloth to clean dishes, no washing up liquid- we had to buy all of this for ourselves. Very poor.
4. There was a serious issue with the pool while we were at the property which meant we could not use it. This was rectified during our stay but still impacted our holiday.
Dear Jenny, thank you for your review. We have transferred your comment to the owner as we wish to give our clients the best of their holiday, and we expect our owners to have their properties clean, with basics products as soap, bin bags, cloths, etc... The owner is also fixing the air conditioning leaking issue. Regards to the pool issue, it was solved in one day and we hope you could enjoy it the rest of your stay. We look forward to having you again in the future, Best regards, Bellmon Team
Lovely, contemporary, roomy style accommodation
The layout especially suited our needs as we had two carers with us. They had their own bedroom with shower/toilet opposite whilst my partner and I enjoyed the bathroom off the other bedroom. As he has specialist equipment, the third bedroom was utliised by me. As a wheelchair user, we appreciated how spacious the accommodaton was and we were particularly impressed by the balcony which he had access to and was big enough for his large wheelchair with plenty of room for all of us. The roof terrace was a welcome added feature which we alternately occupied (except for my partner). I was pleasantly surprised when the towels were changed mid week. Even though smoking is allowed, there was no odoursany indication of smoking. For personal reasons we had to cancel without much notice last year but this was accepted graciously by the company. Nevertheless, they extended the same warm welcome this year. I feel the apartment is very versatile and would suit most groups. I highly recommmend it.
With more disabled people travelling abroad, a shower with a level floor for a shower chair to gain access, would be desirable. Whilst we opted for the welcome pack that met our immediate needs, a few basic items such as cooking oil, salt and pepper, dishcloth, kitchen roll, plastic wrap, toilet rolls etc which could be left for consecutive guests, would be helpful.
Dear Marilyn, thank you for your nice words. We work harder every day so our guests enjoy their holiday. We take note about your advises. Thank you again and best regards, Bellmon Team
Spacious Penthouse Apartment
Spacious accommodation, lovely sun roof, quiet area but within walking distance of beach, shops and restaurants.
Don't trust pictures
We booked this rental based on the pictures and location. There were no reviews. This place was definitely lacking typical amenities and the quality of furnishings was poor: the sheets on the large bed were pilled; a pot light was hanging out of the holder; there was duct tape holding together the spiral staircase to the rooftop deck; the woven seats of the chairs on the deck were broken and no one was comfortable sitting in them; the lounge chair fabric was also ripped. I have pictures of these but nowhere to include them in the review. Needless to say the pillows were rock hard, the towels were terrible, the couch old and sunken, and there was only one roll of toilet paper in each bathroom. But maybe I'm too picky.
Dear Anonymous guest, we are really sorry and surprised to read this review about our ATICO LA NAU, as we have an excellent general rating in different websites. Always trying to improve we take note to all the things you are disappointed. Best regards. Tony Amer