6/10 Okay
Sorin P.
17 Jan 2021
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Beware! Decent house, but terrible host
I had the worst experience with a host. After I booked and paid through Vrbo, for 48 nights for 14 persons, the owner asked for an additional payment of 42% of the price. I thought it is unbelievable. I did not accept this, I wanted to cancel. After some days of messaging, when the emergency state was imposed in France and she realized she will not get other guests, she accepted my offer to pay a small additional amount and finalized the booking. The pictures in the presentation are not very accurate. Some of the rooms upstairs do not appear in the pictures. They are rather small, crowded, and connected. Also, in one of the pictures a washing machine appears, but in reality there is no washing machine (true, in the text description it does not appear). It was not reasonable for my group to stay for 48 nights without a washing machine, so I offered to buy and install one, at my cost. The owned suggested a friend that will sell and install the washing machine for 250 euro. I accepted. But the guy just came with the washing machine, collected the money and left the machine, without installing it. Our guys did the installation in the end. Closer to the end of the booked period, our plans changed and we decided to leave 6 days early. And again something unbelievable happened. The owner (Chantal) tried to get more money from me. She asked for an additional 100 euro for cleaning, even though we paid at check-in for the cleaning, the amount that she requested. I clearly refused, so she did one more thing to make the whole experience "complete". She said she cannot come for check-out on Friday evening, even though we announced her on Thursday. So we had to stay and wait for her until Saturday at 9:00, instead of leaving at 5:00, as we planned. So definitely I will not book this property ever again. And I do not recommend it.
Sorin P.
Stayed 48 nights in Oct 2020
