6/10 Okay
maria m.
27 Aug 2022
Liked: Location
Disliked: Check-in
Wonderful location, questionable property
Great communication before our holiday with the property owner, met us upon arrival. A whistle stop tour of the property which is huge, split across three floors and a number of rooms.
The first thing I would say before commenting further is that Poggiardo is amazing. Our party comprised of 6 adult adults, an 18 year old and 15 year old and two small children and we wanted a location to suit all. Poggiardo did not disappoint as we stepped right from the property into this gorgeous little town with bars, pizzerias and restaurants galore and only 15 minutes by car to the beaches. Drive around Puglia and be sure to be wowed by sun drowned, glittering beaches, water parks and much more.
Palazzo Umberto was beautiful upon first impression but upon closer inspection, needs a great deal of maintenance work. We had to argue considerably with the owner after days of the electricity cutting out up to 12 times a day. This was because of not enough power being supplied to the property, as confirmed when an electrician was called to the property. Eventually, she agreed to pay to increase the power.
The furniture is tired and weak, the recreation room featured in the photos is unusable due to considerable damp and the foozball table is broken. The owner would benefit from adopting the attitude of other property managers I have rented villas from in the past by including linen and towel changes into her price. We did not receive this service.
The property has huge potential to be a great place to stay but needs a lot of work. We hope that this review will encourage the necessary changes.
maria m.
Stayed 14 nights in Aug 2022