6/10 Okay
Carol W., Glasgow, Scotland
11 Apr 2022
Liked: Cleanliness, check-in, communication
Good location but needs some urgent maintenance
The villa is in a great location and had plenty of space for a large family. However the noise curfew was a bit of a joke when you are woken by your neighbours drilling and doing home maintenance well before 8am and there were motor bikes going up the street at all hours. One of our rental cars got scratched while sitting on the driveway, we made sure to park the mandatory 12 inches from the kerb however our neighbours had cars all over the street. I am at a loss to figure why there are so many rules and regulations when clearly they are not followed by the residents themselves.
Electrics - The lights were flickering the whole time we were there and we discovered that in the cinema room, none of the plug outlets were working. One of the plug sockets in the kitchen was damaged and dangerous if any small children around. Only two of the TVs in the bedrooms was working. The room we were in was oddly laid out the lamp and clock provided at the side of the bed had no plug sockets to be plugged in. The lights above the beds were operated by a switch which was behind the headboard. A little more thought needs to go into the layout of the rooms, there is little point having a lamp or clock that cannot be plugged in anywhere as the sockets are on the other side of the room. The hairdryers provided also were supposed to be wall mounted but look like they had been removed from the wall with screws and all and shoved in the cupboards under the sink. The knobs on the gas hob were out of alignment and made it difficult to know when gas was actually off.
The pool was freezing and not fit for swimming in despite some days being 26 degrees. I am not sure why no heating is offered as there was a heater in the garden area for this. IWe were out and about most days so a lot of these things did not bother us too much but feel that some maintenance of the property is definitely in order. There was a book of all the rules and regulations but some were very contradictory so should be amended so clear instructions are given regarding stripping the beds at checkout it was unclear whether we were supposed to put bedding and towels on to wash or whether the cleaning staff would do this as one instruction said to leave towels on the floor.
Otherwise it was a nice place with a large family kitchen and despite the issues we enjoyed ourselves.
Carol W.
Stayed 7 nights in Mar 2022
