5 Bedroom family home in gated community, near Disney.

Lovely big villa with nice comfortable beds in a nice neighbourhood and in good distance to disney parks. I was slightly disappointmented with the cleanliness, pool could do with a good clean and it looked as if the villa had not been recently cleaned prior to our arrival, surface dust and in drawers, there was a dead frog in the shower. Also cutlery and crockery needed a rewash.

We've been coming to Florida for four years to watch our son play college baseball each spring. This property by far was the best one we have ever rented through VRBO. It was spacious, comfortable and had every convenience you could want. The backyard view with the Sandhill Cranes were beautiful to watch. It was very easy to get to the ballfields in both Auburndale and Winter Haven and anywhere else in the Rte 4 / Rte 27 corridor. When you think Orlando, thoughts typically go to theme parks and chain restaurants. We were also able to find lots of fun venues like Showcase of Citrus, Boggy Creek Airboat Rides, Tanners Lakeside Restaurant, Nothing Fancy Cafe as well as Taps and Corks and Lucky's Corner Pocket for karaoke.... Loved it all... Thank you so much!

We are frequent travellers to Orlando and usually stay at Champions Gate as we like the area and location is good for the Disney Parks. We have stayed numerous times at West Haven.

This villa is well located and is big enough for a large family with room to spare; it has comfortable beds, has all the necessary amenities and a good quality TV (although the UK football channel could not be found easily). Internet is good when working but our experience was intermittent service and we had to reboot it four times during out three week stay.

Overall, the villa has the feeling of a rental property rather than a family home: cleaning at the start was only adequate (used tissues around the bed, internal baskets not cleared), there were bare wires in the bathroom where a light should be, there are water marks and cracks on the ceilings probably where there had been some previous problem with the air conditioning. We paid for pool heating but, if it was working, it did not heat the pool very much or the level was set too low. The insect screen around the pool was damaged (probably during bad storms prior to our holiday) with, seemingly, no attempt to fix it. Also, during our stay we had to deal with a leaking toilet.

Beware that when we returned home our security deposit was reduced by over 30% when returned to us. This was not because we had done anything wrong but because the credit cards fees for the full cost of the rental was taken at the end and not as incurred. This was only explained at the end, website saying the parameters set by the owners and owners blaming the website. This left a bad feeling as it was not clear in the documentation without you reading all the fine print in the blurb. In addition we had already paid for a "processing fee" in addition to the rental cost that we are still not sure what it covers.

Overall, a great holiday, great location, a well stocked average villa but poorly maintained with a price level above average. Confusing charging structure with too much competition locally so I would not recommend or return.

Although the house is listed a superior property it is in need of renovation. the property is about 15yrs old and so are most of the fittings.We had to contact the maintenence firm on a few occasions. These included asking them to reclean the toilets , which they did but not very well, light fittings not working , the pool not heating up, this was resolved by putting more water in the pool. There were a number if issues we didn't bother to mention as we wanted to enjoy our holiday not be in the phone to he maintenence people constantly. The owner was helpful in sorting out the above problems. That said the maintenence company should be doing a better job.

This was the third villa we've stayed in and has been the best so far. Great location for all the parks and shopping. Villa is bright, spacious and well equipped and had everything needed for a family holiday.

South-facing pool was fantastic and the villa is in a quiet neighbourhood.

We had no problems during our stay but met a guy from the management company who was very friendly.

We had an amazing holiday and would definitely book again.