Catarina Fortes Passanha
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100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date.
sunny apartment close to town
Nice area, lovely apartment with character and a very friendly and helpful host
Lovely place to stay in the center of Lisbon!
The apartment is very well located, 5 min walking distance from one of the main avenues in Lisbon. The street is a little bit steep as commented before, but that's the old town configuration and didn't constitute any problem to accede to the apartment (we have traveled with two toddlers, with a stroller, and everything went fine). Catarina is a very friendly host and assisted us with all our queries before our arrival. She welcomed us in Lisbon and even gave us a big hand with the luggage upon arrival. In the apartment you'll find everything you need for your stay in the city, from touristic information about Lisbon to a nice library with many books and toys for the kids. The bed linens are of extreme quality and you'll really feel like home at her place. We will definitively return and recommend Catarina's house to everyone looking for a place to stay in Lisbon.
Great host, very nice place, best timed outside of festival season
There is much to like about this tidy apartment with a good bathroom, well-equipped kitchen, beautiful wood floors, many sight-seeing guidebooks, and reliable Wifi. The general location is
good if you have a car you need to park, and the owner Catarina is especially interested in
your satisfied stay. However, our June visit happened to occur during the end of the monthlong Lisbon fest, celebrated loudly in the late-night bar that spilled out into street located below the master bedroom window. That bar closed at 3am on two weekend nights, and 1:30-2:00am on three weekday nights. The apartment owner is aware of the problem since she mentioned the police do not respond to
complaints about it. She suggested that we sleep in the second bedroom with two twin beds, located a little further from the bar, instead of the master
bedroom. The owner cannot control street noise, but it is within
her control to provide satisfactory beds, and we found the twin beds
inadequate, with metal springs poking into the body. We even tried flipping the
mattresses. Then, by the second day, one of us started getting bug bites, totaling up to 30 bites after 5 days, which we feared could be from bed bugs. The owner agreed to partial refund, and has since treated and recovered the beds. The owner is very sweet and sincere about being a good host.
If you can sleep through neighborhood seasonal noise and don’t mind the lack of closets, this apartment could
be a good, affordable choice; the building is at the top of a steep, cobblestone alley, and the apartment is up two narrow flights of stairs. The neighbors we met were friendly
A stay outside of June using the master bedroom could have delivered a 4 or 5 star experience.
I'm so sorry for your bad experience at my place, I work very hard to have the best conditions for all my guests and try my best to answer all the questions and solve all problems that may appear.
I’m sorry for all the inconvenience about street noise and our festivities in Lisbon in June.
what I have told was that in June the Police is not so severe about the noise complains of bars and restaurants because is the traditional festivities in Lisbon.
I have never had any complains about the the twin beds, but I had already made some improvements.
Never had any complain about bugs neither, but I have already made a desinfection. The profissional said that maybe the bugs were from your first place, that is not possible to know if the bugs were from the appartment, because he could’n not see any bugs.
When I said I would return your money, after your noise complain after spending 2 nights in the apartment, I thought that you will look for another place and leave, but you choose to continue in the apartment.
My conclusion is that the apartment is ok for you if it’s for free, I had none obligation to return you the refund of 2 nights, but as I said before I thought you would leave.
After 12 years renting the apartment that was the first time I had done a refund, and now I know after speaking to the Homeaway I shouldn't have done it.
You could also make a complain to the Homeaway site, 24 hours after your arrival at the propriety , and your reservation would be cancel and all your money refund, but you also choose not to do it.
I'm really sad about this situation, but I know that there's nothing I could have done, and looking to all of previous comments I realize I'm doing a good job.
The apartment is bright and airy, well located, and surrounded by many great restaurants. The host is very sweet and kind. We enjoyed our stay, and already planned to stay here again on our next visit :)
Thanks so much Catarina!
Thank you for being a great guest!
A wonderful stay
We stayed in Catarina's apartment for over a month and couldn't have been more pleased. She was an outstanding host in every way. She obviously loves Lisbon and does a lot to make sure your visit is as good as it can be. The apartment was very nice and comfortable with a well equipped kitchen. We liked the location which is minutes from the main avenue, Liberdade. Their are beautiful sights, attractions and parks in every direction that are within walking distance, including all of the main tourist attractions in old central Lisbon. There are also good restaurants, grocery stores and a laundromat that are within a block or two.
Fantastic Couple, very very nice. My house was their house and I could’n ask for better guests. Highly recommend!
"The appartment is very c...
"The appartment is very clean, well equiped, newly renovated and full of light. Near the flat there is the metro stations Avenida (10 min walking) and Marquese de Pombal is about the same distance but you can walk down the street most of the way. The house itself is situated at the corner of the narrow steep street.
Catarina is very nice, she responded very promptly. We recommend family restaurant in the next street (opened only during lunch time) and Chu chu restaurant-tasty grilled food for nice prices."
Walking distance (3 min.) from the main Avenue of Lisbon, Av. Liberdade where traditional parades take place, Metro, aeroBus, bus, subway.
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