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New GL Green Vacation Home In Sonoma Ranch!!

People8
Bedrooms 4
Bathrooms3
Property type townhome
Minimum Stay 2 nights

Overview


Details
Property
townhome
People
8
Bedrooms
4
Bathrooms
3
Minimum Stay
2 nights

About the property

4 Bedrooms, 3 Bathrooms, Sleeps 8

This rental is located in the core of the Las Cruces entertainment district. Theaters, bars, shopping, and the golf course are all in close proximity.

Our home is a two story townhouse that is fully furnished and includes a large kitchen and open great room. Come relax on our roof-top patio and take in all the beauty Las Cruces as to offer with views of the Organ Mountain, City Lights, and Sonoma Ranch Golf Course.


Owner
Heather Faust
Member since: 2010
Speaks English
Calendar last updated:
26 November, 2016

Reviews

Very Good! 4.2/5 -
(11 traveller reviews)

New GL Green Vacation Home In Sonoma Ranch!!
average rating of 4.181818 based on 11 reviews
3

Mixed Review- Customer Service Experience 1 Star. Actual Property Experience 4 stars.

  • 3 of 5

We booked/paid for the property 10 months in advance for a Thanksgiving family reunion. When it got close to arrival, we had some questions about the property and emailed/called the contact info we had been given. After several days with no reply we started getting worried. I tracked down VRBO customer service who also sent an "urgent" email to owner with no response. After another 48 hours I was stressed. I finally got an "alternate" number from VRBO which was the owner directly. He did call me back and explain that due to an employee error, this property had been "double booked" with a long term tenant and he had put us in an equivalent property down the street. (When were we going to learn about that? This was less than a week prior to arrival!) It was a 3BD instead of 4BD which was not ideal for our large family group. At that point what choice did I have other than cancel the trip. He offered a discount for our inconvenience which I said we'd appreciate. I was just grateful we still had a place to stay.

Upon our arrival at the alternate property, we found it to be very clean, nicely decorated with beautiful granite, tile and fixtures. It was quite large with ample space for our large group. It's a very nice neighborhood close enough to town/shopping. Beds were all very comfortable. Kitchen was well stocked for cooking. The rooftop patio was blocked off (disappointing) so we couldn't use it. Blinds were cheap and not all of them worked. Seating at dining room table was only 4, the additional dining seating was at the bar, which was not ideal. Overall it was a really nice property and we enjoyed our actual stay immensely with no big problems.

When we got back I had been instructed to email the owner and he'd make arrangements for a discount. I emailed him and it's been a week and a half and I have not heard a response. I'm not counting on it at this point. I'm just racking it up to poor customer service. We are planning another trip next year and if it were just for the property we'd probably book the same house- but for the lack of communication and follow up we'll be looking elsewhere.

  • Review Submitted: Dec 8, 2016
  • Date of Stay: Nov 2016
  • Source: VRBO, from HomeAway
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0 0
5

Very nice property, owners very accommodating

  • 5 of 5

Lots of space, very nice bathrooms, great kitchen, nice neighborhood, owners were great.

We really enjoyed our stay - we had everything we needed.

  • Review Submitted: Nov 24, 2016
  • Date of Stay: Nov 2016
  • Source: HomeAway
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0 0
5

Awesome Stay!

  • 5 of 5

Spacious, clean and well decorated- we had a great stay. Stocked and location was perfect. Will definitely book again

  • Review Submitted: Mar 24, 2016
  • Date of Stay: Mar 2016
  • Source: VRBO, from HomeAway
Owner's Response: Hello Jessica, Thank you so much for your review, we really appreciate it! We definetly look forward to hosting you again in your future travels! Sincerely, Heather Faust
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0 0
1

Worst ever

  • 1 of 5

My wife and I rented this property for 30 days. The property was filthy, in disrepair and virtually every appliance was broken and in need of repair if not replacement. The property is very large, undecorated, dark and with carpeting that should have been replaced years ago. The 6 plug-in air fresheners and assorted scented candles are no substitute for routine cleaning and maintenance. This owner also has a number of other duplexes on this block; some are long term, some vacation and some nightly rentals through a discounted website. The long term rentals are to foreign undergraduate students who are fond of modified vehicles because each unit is overflowing with street rods that are parked everywhere and coming and going at all hours. This was particularly a problem because our garage remote apparently had the same security code as at least 2 of the neighbors; we learned this when our door went up at 2 a.m. and then at all other hours. We likewise were able to open our neighbor's garage doors ( 4 houses up) by clicking the remote. Eventually we disabled the overhead when we left or were in for the day/night. Halfway through our stay the maintenance man decided to move into the adjoining unit along with his work vehicle and dog. He immediately filled the garage and was still moving in when we left but he somehow also decided it was time to work on our roof for the last three days we were there. Wished he'd hung a curtain or two and cleaned up after his dog instead. The only bright spot in this organization is Heather. I know she is new there because believe it or not we rented from GL Green the year prior. Heather was willing to do what she could in as quick a manner as possible. Heather also refunded a portion of our fees (the roof work was the last straw). We have rented at least a dozen different properties from VRBO in the past decade. We have never written a negative review in spite of the routine and usual issues with a vacation rental. This property and its overall management deserve review. If I could post photos I would.

  • Review Submitted: Mar 8, 2016
  • Date of Stay: Jan 2016
  • Source: VRBO, from HomeAway
Owner's Response: Hi Kevin, Thank you for your review. Again I apologize for you experience and thank you for your feedback. We are continuing to improve the rental and the guest's experience with it every day. I really appreciate you working with us through the issues we faced. Please let me know if there is anything I can help you with in the future. Sincerely, Heather Faust
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2 0
INdiana
2

Sonoma ranch

  • 2 of 5

Very few amenities. Nice space especially bedrooms. Carpet was dirty.

  • Review Submitted: Jul 6, 2015
  • Date of Stay: Jul 2015
  • Source: VRBO, from HomeAway
Owner's Response: Hello Jo, I wanted to thank you for your review. We are always looking for ways to improve! I have had the carpets cleaned multiple times. I'm sorry you felt there were not many available amenities, but I am looking into many ways to improve the stay. Again, we appreciate your feed back. Sincerely, Heather Faust
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1 1
5

Best rental ever

  • 5 of 5

The picture does not give this place justice it's an amazing place to stay it and there is more space than you ever can imagine and the good place to have a vacation at

  • Review Submitted: Jun 20, 2015
  • Date of Stay: Jun 2015
  • Source: HomeAway
Owner's Response: Thank you for your review Samantha! We always appreciate feedback! We hope that you will stay with us again in the future! Sincerely, Heather Faust
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0 2

Location

Nearest Airport
59 Miles
El Paso International
Nearest Golf
0.5 Miles
Sonoma Ranch Golf Course
Nearest Motorway
1.75 Miles
I-25
Nearest Restaurant
0.5 Miles
Sunset Grill
Car: necessary

Located in the core of the Las Cruces entertainment district, including restaurants, cinemas, bars, parks, and quick access to I-25 & Hwy 70.

Photos

Prices & Availability

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Additional pricing information

Cleaning Fee £81

Owner's Cancellation Policy

100% refund for cancellations more than 60 days before check-in date.
Available arrival
Available
Unavailable

Facilities

Accommodation and facilities for this holiday townhome in Las Cruces, USA

Property Type:
  • townhome
Meals:
  • Self-catering
Floor Area:
  • 2608 sq. ft.
Theme:
  • Family
  • Romantic
General:
  • Air Conditioning
  • Clothes Dryer
  • Fireplace ...
  • Garage ...
  • Heating
  • Internet ...
  • Iron & Board
  • Linens Provided
  • Living Room ...
  • Parking
  • Towels Provided
  • Washing Machine
Kitchen:
  • Coffee Maker
  • Dishes & Utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Hob
  • Toaster
Dining:
  • Dining
  • Dining Area
  • seating for 6 people
Bathrooms:
  • 3 Bathrooms
  • Bathroom 2 - Toilet , Bath with Shower
    Bathroom 1 - Toilet , Shower Enclosure , Jacuzzi
    Bathroom 3 - Toilet , Bath with Shower
Bedrooms:
  • 4 Bedrooms, Sleeps 8
  • Bedroom 1 - 1 Extra Lg. Double Bed
    Bedroom 2 - 2 Large Double Bed
    Bedroom 3 - 3 Large Double Bed
    Bedroom 4 - 1 Extra Lg. Double Bed
Entertainment:
  • DVD Player
  • Satellite / Cable ...
  • Television ...
Outside:
  • Balcony
  • Terrace
Suitability:
  • Long-term Renters Welcome
  • Minimum Age Limit for Renters ...
  • children welcome
  • non smoking only
  • pets not allowed
  • wheelchair inaccessible ...
Attractions:
  • churches
  • cinemas
  • Health/Beauty Spa
  • library
  • live theatre
  • museums
  • playground
  • restaurants
  • winery tours
Leisure Activities:
  • scenic drives
  • Shopping
  • walking
Local Services & Businesses:
  • ATM/bank
  • fitness centre
  • groceries
  • hospital
  • massage therapist
  • medical services
Sports & Adventure Activities:
  • Basketball Court
  • golf
  • swimming
Notes:
A beautiful roof-top patio is accessible from the master bedroom views of the gold course, Organ Mountain, and city lights

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Portable wifi hotspot

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