4/10 Poor
Kathleen J., New Braunfels
17 Feb 2023
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Needs improvements
I cannot say I would recommend this property. There were no exaggerations in the past reviews about this property being difficult to get to. I wish the management company would give you a map or better directions. It involves two full flights of stairs with your skis and luggage in tow to get to the unit. After arriving, we discovered a leak in the ceiling above the stove. It was not grey water. We got ahold of the management company, and they were closed. Left a message with the on-call service and had to stay the night. They didn't call us the next morning; we had to call them. (They were able to get us into a new unit. Thank you to the management company; it was a nicer, larger unit with a better view.) However, this unit's bed is THE WORST BED I've ever attempted to get a night's rest in. We were so thankful not to have to sleep on that bed again. Owners - please replace. The coffee pot was missing a part, so that didn't work. The unit is next to the ski lockers, and you can hear the people outside your door banging around with their boots and skis. You can hear your neighbors upstairs. There is no insulation from noise. Couldn't see out the bedroom window because the snow went above the top of the window. The fireplace worked -yay! The bathroom has a nice mirror, but the floors are Freezing cold. We didn't have a good experience here.
Kathleen J.
Stayed 1 night in Feb 2023
