Owner's Response: It is correct that I was not able to pick up Mr. Aram from the airport due to medical emergency 6 hour before he arrive. And this is unforseen incident happen which even me in very much not happy with my self. Mr. Aram supposed to be checkin in at 1am which we provide special consideration for him. At 7am my staff went to the building and wait for him until 2pm when he checkin, we provide special package for him such as fruits and others which is not part of the rates. It is not fair to mention that Picture are not good representation, because all the photos are original and real. Regarding the payment, Mr. Aram has all the option to cancel all his booking and we are willing to return all the entire money he paid, even though the money is not with us because the money is still with VRBO but Mr. Aram never cancel his booking. Regarding the blackout curtain, he inform us only on the last day, if he inform us about the curtain we can even change it right away. Yes the sofa is small because its design to a small space such us this one. It is very clear in the photo that this is a 38sqm 1 bedroom unit, again he has all the option to cancel on the day 1 and we are willing to return all payment but he never cancel and he decided to stay the entire duration. We have almost hundreds of guest already and we never experience a guest like Mr. Aram. He is very unprofessional and not easy to deal with. He wanted to have 5 star treatment while he is paying only 2 star rate. If he really doesn't like the unit which he claim he has all the option to move to another unit since he already check-in to motel. Again we offer a full refund but he still decide to stay. At this point it is very unfair to us. But this is business people can say whatever they want. For us we will remain professional.