2/10 Terrible
Mandy T.
25 Jan 2024
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Heartbreaking Christmas Eve
Our Christmas cabin stay turned into heartbreak. We found a filthy, rundown cabin. The hot tub, remotes, stove burner, TVs, and kitchen nozzle were all broken. The cabin even leaned, adding to our discomfort. The floors were so dirty they blackened our feet. We had to clean just to survive there, horrified by dead bugs in the bathtub.The cabin was ice-cold. The central heating was useless, and the fireplaces weren't working initially, leading to sleepless, freezing nights.We chose this cabin for its main floor hot tub, considering my grandmother who can't navigate stairs. But it was broken, and the alternative hot tub, down narrow, hazardous stairs, was inaccessible, posing difficulties even for me.The internet was non-functional, and the DVD player, another broken amenity, stripped us of entertainment on Christmas. Despite reaching out early on, only the fireplaces were fixed. Trapped during the holiday season with no alternatives for our group of six and our service dogs, we had no choice but to stay.This Christmas, our first in over a decade, was a time to mourn my sister, my parents' daughter, and my grandparents' granddaughter. The cabin's dismal state, lack of parking, everything being broken, and no space for our dogs to relieve themselves, and the undisclosed month-long hot tub issue compounded our grief. I was coldly offered $100 after spending thousands. I don't know when I'll see my family again. I'm broken thinking this might be my last memory with some of them.
Mandy T.
Stayed 4 nights in Dec 2023
