Minimum age of primary renter:21
100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Potentially charming cabin with a number of flaws
This was in a good location with regards to town and ski resort access, with fantastic location for lake access. Even in the winter months, being close to the lake was very pleasant. Lots of sleds were available for a ride down a nearby hill.
The interior was spacious, and cozy for the most part, though it was a bit quirky. We were unable to use the oddball jacuzzi — the heat pump did not work. The amenities were functional, but cleanliness left something to be desired (e.g. showers could use a hefty scrub).
The cabin itself was good overall, but there seemed to be issues with management. Upon arrival there was a pile of trash in the front yard that had been picked over by the wildlife, and some small bits of trash (a beer bottle here, a plastic utensil there) in the interior. The owner was prompt to get the exterior cleaned. However, more pressingly, the entire lower floor had flooded and the carpeting was sopping wet. It took the owner until the following evening to do anything about it, and even after this, some of the rooms were unusably wet.
Overall this place showed a lot of promise, but fell a bit short.
I am surprised to have received this somewhat negative review, especially after speaking to the guest upon their arrival and addressing their concerns instantly. My property manager immediately arrived to address their concerns, assessed the damage, and I stayed in constant communication during their stay.
The following is my response:
1) The guest complained about water damage, which was an unfortunate occurrence of which I was not aware because it happened the night before their arrival. There was an unexpected & severe winter storm which affected ALL properties in the area. The storm caused minor water intrusion, resulting in moisture in segments of certain areas in the downstairs rooms. Though the rooms were usable, I offered immediate remediation, however the guest who was present stated that he wanted to wait until Eric (the primary renter) arrived. As management did NOT hear from Eric, management reached out to Eric the following day. Eric was unavailable again during the stay, at which point I decided to schedule an emergency crew to tend to the property immediately.
2) The guest claims that there was garbage left near the walkway, however the cleaning crew confirmed that all garbage was disposed of at the time of cleaning. The property was thoroughly cleaned prior to the new guests arrival.
3) The guest claims the Jacuzzi tub was not working. The Jacuzzi bathtub is fully functional, and was tested prior and post their stay. Therefore, it could have been operator error.
An Excellent Cabin
The cabin is much larger in person than it appears in pictures, and fit all of our group very comfortably. It is perfectly located far enough away from the general buzz of big bear that you can have the peace and quiet of the mountains, but still close enough that if you need to grab anything it is very easy to get to the store. Overall, this cabin is excellent fun and I would definitely recommend it.
Loved it !!!
The cabin was way better than expected !!! Loved everything about it, did not have a single issue what so ever
Fun place really kid friendly
My family enjoyed it great place
My family loved the cabin. It's very spacious and close to the lake. There was an issue with the heater going out on the main floor but we called the property manager and reported the problem. Within a couple hours everything was back to normal. She was very friendly and easy to talk to. We walked down to the lake for a little bit and when we returned the issue was fixed and the cabin was nice and toasty again. We look forward to renting this cabin again in the near future.
While there were some issues with the property while we stayed with the sauna and refrigerator, overall the cabin was wonderful. The pictures make it look much smaller than it actually is and the nine of us who went up were quite comfortable with room to spare. The view and location was phenomenal. I highly recommend this cabin to anyone else with a large party.
Big Bear Village nearby