6/10 Okay
Karen P.
24 Aug 2019
Liked: Check-in, location
Disliked: Communication
Nice place but looks are deceiving.
Though we enjoyed our stay at the Timberloft there were many things that could have been done to make the stay more enjoyable. First and foremost is the issue of maintenance and cleanliness. We were aware of the steep steps to the property but they were overrun with vines making the journey up and down dangerous. I had to cut them myself so ensure that noone tripped. While the property is quite charming, there seemed to be very little thorough cleaning done as of late. The place was quite dusty and full of cobwebs. For the price we paid you would expect that more care would be given to the property. The bathroom shower handle fell off, the transition flooring was not nailed down, and food from previous guests was left in the fridge. Though an air conditioner was provided, it could not cool the place down as it was not installed properly. The bbq that was provided barely worked!! Also there were 4 of us staying there and only a few towels and face clothes were provided.
There were some redeeming qualities as it was peaceful and close to the beach but overall, I would not stay in this place as there is very little bang for your buck.
I was grateful that the cleaning person came and mowed the lawn, but again I had to ask that it be done so that we might enjoy the grassy area. And though she apologized for not being there sooner, she continued to explain that she had not had a day off in 2 months and that she also had a sunburn. That is ironic as we were on holiday and my partner had not had time off in 5 months as he works 7 days a week.
What it boils down to is that the cost of the place was 2300 dollars Canadian and for that price , the place should be pristine!!! More care should be given for those that want a relaxing vacay. I would also like to add that the advertised hot tub was not working and no discount was given!! Two days after our arrival, the cleaning lady said that we could indeed use the hot tub and then another lady from the company said that she would both personally use it as it was ot cleaned!!! Really???
This place was falsely advertised forsure! I wonder if the owners know what is happening to this beautiful property or do they even care??
Beware when considering to ret this place.
Sincerely,
Karen Penney
Karen P.
Stayed 6 nights in Aug 2019
