Magical Memories Vacation Rentals
- English, Spanish
Minimum age of primary renter:21
100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Property in bad need of maintenance and a major cleanup especially tiled floors and carpet.
All toilet flushers need new valves and floaters as they leak and don’t flush properly. Patio and balcony screens do not close properly, tracks are filthy and full of bugs. TV remote control in living room out of order, replaced batteries but still not functional. All mattresses and box springs need to be replaced. Sofa and sofa chairs of poor quality and are in bad condition. Washer and dryer are extremely noisy and need to be replaced. No place to hand washed laundry to dry.
An electric kettle is needed instead of a metal one that does not have direct contact with stove elements making it impossible to boil water in a reasonable time. Kitchen sinks stink: elbow pipes need cleaning. A/C unit fan extremely noisy inside in the living room. Stairs to upper floor squeak badly. Hand rail can cause damage to fingers. Master bedroom en-suite WC floor squeaks. In short, this house has NEVER been maintained since it was first built. It is not suitable for rent. It will affect the Home Away brand and reputation negatively. It can’t be listed as « Luxurious «. The resort is well kept and the landscaping is beautiful. I will hesitate renting again from Home Away because of this poorly maintained property, which was listed as luxurious. I recommend that you conduct an inspection and have your inspector spend on night in it. Then send a Warning letter to the owner. Thank you
Thank-you for your feedback on your recent stay with us. We try our best to rectify any issues with our units as soon as we are made aware of them. This information will help us to reconcile these issues and meet expectations for our future guests. Sincerely, The Team at Magical Memories