100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Nice House- unorganized company
The house is very nice, loved the patio out back. But....The cleaners were at the house until 4 pm on the dot, no instructions were presented for how to use the tvs, the wifi password, what was included in the house, etc. The cleaners had the doors open so much that the house was 84 degrees when we arrived. Maintenance was called to bring a fan (which would have been nice to be included in one of the closets), the maintenance man searched everywhere for the wifi password which he was unable to find (we had to use his wifi hotspot on his phone to get into our email). Wifi is very week leaving the Netflix included on the smart tvs to reload very frequently. The propane tank was empty, we refilled it on our own as the desk was closed when we needed them (we were reimbursed for this but it was still an inconvenience). Great place but needs a lot more organization for the hefty price we paid...