2 bedrooms, 2 baths, sleeps 4
- English, Russian, Polish, Ukrainian, slovak
100% refund for cancellations more than 60 days before check-in date.
Apartment given to us did not match the one described in the website
The apartment described in the website (Property ID# 4829826, stay 6/21/2018-7/4/2018) with pictures of all rooms and amenities was a 2 bedroom/2 bathroom apartment with washer and dryer, relatively big kitchen with oven and sitting area.
Instead, the apartment we got and stayed was not located in the address given by the owner but around the corner. It has 2 bedrooms but only 1 bathroom for 6 people, which made our stay very challenging given the hot weather and physiological needs of the 6 of us.
The kitchen was very small and inconvenient. It had no oven and the plugs gave up after few days of gentle use of the coffee maker and toaster during breakfast time.
There was no washer or dryer.
I request a partial refund of the money we paid for this apartment. We specifically chose this property because of the characteristics advertised in the website. There were other apartments available for less money which did not have two bathrooms or washer and dryer.
I have not heard from the owner yet. I expect a positive response to rectify this unfair situation.
Same Experience As Laura B.
I had the same experience as Laura B, but this was back in May. Showed up to find out the apartment was damaged. They told me they'd put me in an identical apartment around the corner. The apartment was not identical and had one less bathroom and no outside area. Was told I'd receive a partial refund and it never arrived. I had to contest it with VRBO and after months finally got my partial refund. The owner is dishonest and I do not recommend staying at any of their properties.