- Calendar last updated:
- 11 Dec 2018
Pool / Spa
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
My stay at Shanti Dr.
Overall the stay was wonderful. There were some cosmetic damages to the property such as torn screen on patio door, mark on the wall and chips on door jams. The internet service was horrible. However everything else was pretty good. There was more than ample silverware and dishes. Entry was easy but we were not able to enter the exercise facility. The door code did not work. We were not always able to reach the property manager immediately.
Thank you for your feedback. We did give the guest the clubhouse code and it is clearly shown in the unit. This is the first we heard about any internet issues. Guest emailed a couple times which we responded right away, if they called and did not leave a message we would not of been able to assist. Thanks
We enjoyed the home, it was beautiful and spacious. There were 11 of us, the house was big enough for us, the kids LOVED the pool and we used it almost every day. The community pool area was awesome too, walked the kids over there and they just loved it! We would stay here again should we return to Florida for vacation.
Thank you for your feedback, we hope to see you again soon!
Everything was nice up to date beautiful home!!!!
Only thing we didn't have was a coffee maker!!! But everthi g you needed was there!!!
Thank you for you review. I am not sure if it was moved or not but the coffee maker is there. Thanks
When we first arrived to the house at 9pm the A/C was over 85 degrees. We were able to adjust the downstairs one, but it took over 20 minutes to kick in. When I called regarding the A/C upstairs the lady said they would not be able to get a technician out until 2am. She offered to move us but the next day we would have to go back to the house, that was an inconvenience since there was 22 people, including several kids. Plus we already had the rest of the trip planned for Disney early in the morning. Some of my family had to sleep in the car because of their kids, then had to be woken up at 3am to go back in. The lady I spoke with said she would compensate me for the inconvenience, yet I have not heard back. I have emailed and called and nobody is able to tell me what’s going on. I spoke to the ACO reservation people and they said there was nothing they could do for me, I would have to call AGAIN tomorrow 11 because there was no manager on duty. I’m very upset that I have to be calling back over and over again. You can’t promise something to a customer if you’re not willing to follow up on it. Worst customer service I have ever experience.
Thank you for your feedback, however, that is not quite how that situation was. The guest was given 2 options.
- Move for the night to another house
- Give her a discount if she stayed in the house for the night since I could not find a technician to come out immediately.
First she decided get the discount, but then one technician called me right back and said they could come and guest said it was ok to send them. There was a problem with the AC but the tech fixed it and they had AC the whole night.
So, she knows that she doesn't have any compensation as the AC was fixed