Very modern hotel in a great location!!
We are so glad that we found this hotel! It's located in a central spot near some designer shops. The hotel staff were super friendly and professional. We had arrived earlier than the check in time but fortunately our rooms were ready. Very spacious and modern! Loved the bathrooms! The complimentary mini bar is an extra bonus too. Breakfast is available every morning in a library/rooftop area and the spread is amazing! Fresh juices, fruits, cheeses, breads, etc. It was delicious! They even opened up the rooftop area in the evening for us so that we can drink some wine that we had purchased from a vineyard. I also had a situation where I had misplaced some of my personal belongings, but originally thought it was missing and notified the hotel staff. Their professionalism in handling the situation was outstanding and commendable! I would highly recommend this hotel and will certainly return when I'm back in Florence.
Dear Ivette, We would like to thank you once again for choosing Milu and for sharing your experience with such an amazing review. We are looking forward to welcoming you back as soon as possible! Best regards, Milu Staff & Management
Great Florence experience
We had a great time visiting Florence and the hotel experience was certainly a part of it. The rooms and decor are exquisitely appointed. The staff could not have been more attentiive. The room had an issue that was perfectly resolved. Finally, the location of the hotel could not have been better for what we wanted to explore. I will certainly stay here again.
Dear Mr. Glenn, Thanks for your nice review about Milu. We're happy to hear we were able to solve the inconvenience and that you've enjoyed your stay. Looking forward to welcoming you back, we remain at your total disposal. Kind regards, Andrea Pappè Front Desk Manager
Poor customer services
The hotel is at a great location and its nicely design. The girls at front desk are helpful. However it always worries me when you pay for a four star hotel and get 1 star service. As travelers from Australia who are traveling for three months it's unfortunately but our bags are heavy, usually we get great assistance from hotel staff with bags, not this hotel we did not get any assistance with our heavy bags at departure or arrival, in fact they were avoiding touching our bags, and we had to assist the poor taxi driver with our bags. This is not four star service.
The room we were in had constant water dripping noise (like a toilet that didn't stop after flushing). When we advised the staff at check out there was no response just silence.
This worst experience I've had in a four star hotel.
Dear guest, We're really sorry that your stay at Milu didn't meet your expectations. Regarding the issue you've mentioned, the noise in the room was fixed 10 minutes after your check-out so, if you'd informed us about it during your stay instead of 2 minutes before check-out, we could have fixed it immediately. We're also really sorry to read about the lack of help with your luggage. Reception is open 24 hours and, most of the day, there are 2 people ready to help our guests. If that didn't happen, we apologize, but probably reception was really crowded in that moment.
Classy, great location, friendly, helpful staff
A really excellent hotel, in a central location, with staff who couldn't do enough to help.
Rooms are modern, clean, and quiet. Breakfast was lovely, with a quiet roof terrace to eat it.
Dear Nick, Thanks for your amazing review. We look forward to welcoming you back! Take care, Andrea Pappè Front Desk Manager
Voyage culturel à Florence
Nous avons séjourné 4 nuits à ce magnifique hôtel situé au cœur de Florence et ce fut très agréable. L’acceuil, le calme de l’endroit, les petits déjeuners sur la terrasse située sur le toit, rien à redire tout s’est bien passé.
Cher Marc, nous vous remercions d'avoir choisi Milu et d'avoir partagé votre expérience avec ce merveilleux commentaire. En attendant de vous accueillir à nouveau. Cordialement, Milu Staff & Management
Hotel excepcionalmente situado, cerca de todo.
El personal del hotel muy amable y las instalaciones perfectas.
Estimada Sra. Paz, Le agradecemos por haber compartido su experiencia en el hotel Milu con los usuarios de expedia. Nos agrada saber que se ha sentido conforme con nuestro staff e instalaciones. Esperamos poder tener la oportunidad de volver a hospedarla en un futuro cercano. Cordiales saludos,