Big Bear Vacations
About Big Bear Vacations
WHAT TO EXPECT FROM A BIG BEAR VACATIONS PROPERTY~ Big Bear Vacations is the premier full-service vacation and cabin rental management agency in beautiful Big Bear Lake. With over 20 years of knowledge and experience, we provide top-notch services and products to our valued owners and guests, from the moment you reserve one of our homes you will be provided with personal and timely communications regarding your stay with us. All of our properties are professionally cleaned and inspected prior to your arrival here at our office and we are dedicated to providing you with the BEST experience possible while you are staying with us! *Please note: The City of Big Bear Lake requires a face-to-face check-in here at our local Big Bear Vacations office. The Credit Card and ID used to make the reservation with us MUST be present at check-in unless otherwise arranged with a Big Bear Vacations representative. Big Bear Vacations has a minimum age requirement of 21 years old and will not release property keys to any person authorized for check-in not meeting this requirement.
Minimum age of primary renter:21
Max guests:5 (sleeps up to 5 adults)
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
it was okay
Thank you for your review Joseph. Our team is looking forward to hosting you again for a better stay!
Great Location, Great Check in Staff, Very Cute Place with One Big Problem
Check in was easy, very friendly staff (they even gave my daughter a stuffed animal - a bear of course), the cabin (two cabins actually, but we only used the bigger one) is really cute, with a wonderful outside area and a great jungle gym play set that our kiddos loved. It's a short walk to The Village where we spend most of our evenings, and a really short drive to most of the slopes. The kitchen was great and saved us money on meals.
The big problem - one that would keep me from recommending this specific cabin to most people - was the oppressive smell of smoke throughout the cabin. Anyone who is sensitive to smell or has allergies should probably steer clear. I got the impression that the place hadn't had any type of deep cleaning in quite a long period of time, something that I think would mostly alleviate the problem. It was so bad that when we got home ALL of our clothes, pillows, suitcases, etc had a smokey smell for at least two days, until we had a chance to wash everything. It didn't ruin our stay by any means, but it also wasn't ideal.
That said, if you don't have kids with sensitive noses, and don't mind smelling like a campfire, it's a great place for the price.
Thank you for your wonderful feedback and review. Our team is looking forward to the opportunity to host you again soon for a better stay!
It was spacious but not very clean
We liked the set up and space. We found the cleanliness lacking. Bathroom floor was dirty. The kitchen utensils and cookware were a mess. Also, the lockbox didn't work and we had to return to office for a key that worked.... in the snow.
Thank you for sharing your voice. We appreciate the feedback and have shared it with the Team. You are important! We hope you do come for another visit soon so that we can show you a much better experience!
It was nice, gets really smokey inside with fire going. Make sure you bring salt, pepper, coffee....etc. The outside of the cabin is adorable with picnic tables and area for kids to play.
Thank you for choosing Big Bear Vacations for your most recent stay in the mountains! Our team is honored to have been your hosts and are looking forward to the opportunity to host you again many times for your future trips to Big Bear! All of our returning guests do receive a direct loyalty discount so just give us a call when you are ready to return!