Standard Room, 1 Double Bed, Non Smoking
Best Western Airlink Hotel London Heathrow
The Airlink Hotel London Heathrow
Design over usability.
There is a charge for parking and their car park is tiny, but there is a much cheaper Council car park right next to the hotel, which is free for overnight parking if you are only stwaying a night. Booking hotel and Heathrow long term car park separately worked out cheaper than a hotel+parking package.
The bathroom looked recently refurbished, but I felt that design had been prioritised over practicality. The hot water was very hot and the taps quite stiff to turn (probably new) so it was a bit easy to scald oneself. I liked the handheld shower (too many hotels have fixed ones, which few people have at home nowadays), but the water pressure was high and it tended to splah the floor easily. Maybe a full width shower screen or a shower curtain would be better. The mirror over the washbasin was big (good for tall people) but the light above it had too short a pull cord (bad for short people). There was no shelf in the bathroom to store toothpaste, cosmetics, etc. The hair dryer was in the entrance hallway of the room, not inside the bathroom, presumably for safety reasons. However the outer sheath of its supply cable was stripped off outside the wall connector, which would have failed my electrical safety test. The outer sheath should be clamped in the strain relief clamp (I presume there was one, I didn't look inside and it would certainly fail a safety check if there wasn't) and only stripped back to expose individual insulated wires inside the closed box.
Dear Guest We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know. Kind regards
Convenient for flying from Heathrow
Fine, but it would have been nice to have a free shuttle bus to the airport.
Dear Sue, Thank you for the feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 02085738825. Sincerely, Surinder Singh General Manager Best Western Airlink Hotel London Heathrow
Very pleasant staff.
Hotel room was nice and comfortable with large TV. Staff were very pleasant. I had a room at the front onto the road. It was a little noisy with traffic first thing in the morning so ask for a room to the rear if that is likely to bother you.
Hotel is right beside a local high street with a McDonalds and a variety of other shops covering everything you may need.
The 140 bus from heathrow takes you virtually to the hotel door.
An overground train station 5min walk from hotel takes you into Paddington station in around 20min.
Nice to be both close to Heathrow and central London.
I would stay at that hotel again.
The breakfast timinga were too short to br honest i missed mine. Rest of the stay was perfect and accomodating. Loved it.
Restaurant not open. Breakfast not servers until 8am
Dear Jane, Please accept my sincerest apologies for this experience. I’ll be doing a full investigation in this matter. In the mean time, May I please request you to contact me directly with your reservation details. So, that I can reach to the bottom of this and make sure such incidents never repeat in the future. Once again, I greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience caused. Sincerely Surinder Singh / Manager email@example.com Office: 020 8573 8825 (Mon-Fri) Fax: 020 8573 6302 Best Western Airlink Hotel London Heathrow
Nice and Local - near to town and Central LONDON
My overall experience at Airlink Hotel was excellent. I have stayed here for the past 2 years and will keep going back!
The only thing I would say I did notice on my last stay there, was that the staff at front desk could be a little more helpful. I got locked out of my room and ran downstairs as I had left my straightener on and a coach load of visitors had just arrived and were being checked in. I did not have to wait too long to be seen around 10minutes, however I did have to nudge the reception staff member to deal with me quickly.
I also booked online and staff were happy to confirm I had bought a deal with breakfast free. Which I am sure they would have been happy to follow through however I slept in!
Overall, the experience you get at airlink is top nosh rooms fully kitted, it feels like home to home, very clean and modern. Great Hotel! and would deffo go back again 100%