Radisson Blu Hotel East Midlands Airport
Radisson Blu Hotel East Midlands Airport
Pool / Spa
Great nights sleep ☺️😴
Very modern and comfortable. Bed was excellent. Staff very pleasant and professional. Very quiet despite proximity to airport. Only complaint £5 extra for car park is a bit mean just add it into overall price.
Stay before flight
We had a lovely greeting at reception which set the standard for our brief stay and made us wish we were staying for a week. Our room was very comfortable with excellent facilities and we quickly felt totally at home. We went down stairs for dinner and were guided to a table in the window with a view of a McLaren sitting on the drive - lovely car. We had an excellent waiter looking after us and a lovely meal.
Hotel is Very Good but!!
The hotel, stay, and room were all very good. But when I have asked for late check out even with extra fees they couldn't accommodate my request and I stayed waiting my flight 6 hours at the lobby which resulted in exhaustible flight back.
I have informed the hotel in advance that I need late check out and they have advised that there would be extra fees and I have to inform them during check in. I have informed then at check in and they have advised tom morning to check again as they cant confirm it except in the same day morning. I called in the morning and they apologised that they dont have rooms and I have to vacate my room at normal check out time. Although I have explained to them that this is hard because my flight is after 7 hours and this would cause me to stay 6 hours they didnt show any kind of efforts to accommodate my request.
I have checked while sitting at the lobby if I can reserve room on that day and found that 4 rooms left available which I wondered why then they said they dont have rooms!!
Again I didnt ask to stay for free late check out as well as I have their club membership but found it useless and does not mean anything for them.
Good experience! Thanks to the staff, not expedia.
I arrived at this hotel to find that expedia had booked me into another overbooked hotel. Fortunately a very kind member of staff honoured our bookings and I had a great stay, even though it was twice as expensive as the one I'd booked two weeks before which was also, apparently overbooked.
No hot water again!
I stay at this hotel too much and the excuses for no hot water in the morning are wearing thin. I have lost count of how many times this has happened. Either get a new boiler or get someone in that can fix the existing one. On checkout they always ignore the fact I have not received the service I paid for and are very apologetic but never offer anything as compensation. Looks increasingly likely I will need to find a different hotel in the future.
Dear Ian We are aware of the issue with hot water last week and we're really sorry it happened. In the six years this hotel has been open it is only the second occasion we have had an issue with the hot water but we are really sorry you were inconvenienced. We can see that this was the second time you have stayed with us and there was no issue with the hot water on the first, and only other, occasion you have stayed at this hotel. On 3rd of July you booked a standard room and although your Concierge status entitled you to an upgrade to Business Class you were in fact upgraded to a Junior Suite. On 10th July you booked an accessible room and once again due to your Concierge status you were upgraded, this time to Business Class. We do make every effort to upgrade our Concierge guests to Business Class but can only do this when the rooms are available. With regard to the service you have paid for but not received please contact us the next time you need to stay with us and we will do our best to ensure we make for the issue with hot water last week. Kind regards, Daniel
Superb and ideal location
Had a great evening at the hotel, arriving at 2pm and being given a decent room which was plenty big enough for me and the wife.
Location was superb, close to the motorway and easy to navigate. Room was spot on and breakfast was very good.
Parking was very easy and very safe.
We spent the afternoon in the spa facilities using the swimming pool, jacuzzi and sauna room.
I would definitely use again.