Grand Hotel Karel V
Grand Hotel Karel V
Comfy stay in Utrect
This is a nice hotel but not a 5* experience, if you are looking for luxury then you may be disappointed. As this was a birthday trip we were hoping for something more special especially for the price paid.
The room was comfortable but dated and in need of an update. The shower was good and the bed comfy. The location is excellent, right by the old town. Did not have breakfast (22 euros pp) but there are fabulous cafes a few minutes away.
Dear Carol, We appreciate your honest feeback and are happy to hear that you enjoyed your time in Utrecht. I do apologize that your overal impression of the hotel was not positive and we will take your comments into consideration. Thank you for taking your time to review your stay and we hope to welcome you back in the future. With Kind Regards, Lydia Bowman Front Office Department
Peaceful and beautiful city centre retreat
We thoroughly enjoyed our stay of 6 nights. Our room was a good size, the facilities excellent, the pool & spa small but lovely, the breakfast on the expensive side but excellent quality and good value. The grounds are delightful and the staff most helpful.
Dear Liza, Thank you for your in depth review of your stay with us. It is always great getting honest feedback from our guests as we are always working to improve our hotel. We are very happy to hear that you enjoyed our quiet location and your overall stay. We hope to see you back again soon. Kind Regards, Lydia Bowman
Good Position, good value for money
The 5 star hotel is close both to the station and to the centre (5 minute walk).
The bulding is an impressive historical palace. The style is sober, maybe too much...
Our room was large and confortable, however quite isolated in the dependance, close to the car entrance.
Service and cleaness in the room could be better.
All in all more positive than negative aspects.
Dear Massimo, Thank you very much for the honest feedback of your recent stay with us. It is great to hear that your overal stay was enjoyable and that you enjoyed the city of Utrecht as well. I apologize that the location of your room was not to your liking. We would have been more than happy to move you to a different room while you were here. Thank you again for choosing to stay with us and it would be our pleasure to have you stay with us again. With Kind Regards, Lydia Bowman Grand Hotel Karel V
Goed hotel, mooie kamers. Goede faciliteiten. Ontbijt is goed, maar niet goed voorbereid op mensen met allergie, als dat is geregeld dan perfect hotel.
Beste Anonymous, Hartelijk bedankt voor het plaatsen van deze review en wat leuk om te lezen dat u genoten heeft. Mijn excuses voor de slechte selectie voor u tijdens het ontbijt en ik ga zeker uw punten doorgegeven aan mijn collega's. Wij kijken er naar uit om u nog een keer te verwelkomen. Met vriendelijke groet, Lydia Bowman Grand Hotel Karel V