Pool / Spa
Nice hotel, Inexperienced staff
Starting with the building itself, it is located right next to the beach with a wonderful view from the main dining room. It is close to shops and restaurants so you can go for a walk and explore the area. Rooms are clear and nice. unfortunately, the staff member I had to deal with lacked experience, she was not familiar with the hotel layout at all (she had to grab a piece of paper to check where my room is located which doesn't sound professional). I payed for pre-autherization by debit card,which is a routine in every hotel, and still haven't got a refund of it back yet. It has been 12 working days now and when I contacted the bank and hotel, turned out that the same lady made a complete transaction of money instead of pre-auth and I had to go through a process to have the amount of money reversed back to me. I know I will eventually get the money back but going through a very long process and have to call the back and hotel several times makes it inconvenient. The system was down when I arrived so I had to wait for a while to check in, which I don't blame the staff for. Overall, I was satisfied with my stay at the beginning but now I am disappointed.
Nice hotel by the sea in Malahide (lovely place)
elegant atmosphere in the hotel, personnel professional and very friendly, close by the sea and 2 minutes from the city centre of Malahide. Good restaurants close by.