100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Our family vacation
We had a great time at Ocean Lakes! The place was awesome, everything we could hope for and more! All the little extras left in the house were so useful from the well stocked cabinets including forgot items such as cooking spray and salt and pepper to the plentiful towels. The kids had a great time on the golf cart, it provided many hours of entertainment and my husband and I enjoyed riding it around Ocean Lakes and looking around. We can't wait to go back! The property manager was very nice and quick to answer all of our questions. Totally recommend this place!
Had a great time
Lynn was very responsive to any questions or concerns I had. We had a great time and would definitely rent from her again.
Great for the money
The house is dated compared to some in ocean lakes but that was obvious on pictures and reflected in the price. Lynn was easy to get in touch with when we had questions. The extra bonus room off the front bedroom was perfect for our daughter’s pack n play. It was like having another bedroom!
Great family vacation home!
Very nice home, perfect size and layout for our family of 9. Homeowner is very easy to work with and friendly. Home is clean. Would definitely stay here again!
Dirty, poorly maintained, grill was disgusting and tank was empty to boot. Outside shower inop
Rental is poorly cleaned and poorly maintained. Outside grill was disgusting and tank was empty. ( note on fringe tells me to clean it and to get full tank or I will be charged 50.00) I dont thin so. Golf cart is on its last leg. Outside shower doesn't work, but a note on the fridge gives the renter plenty of instruction on how to perform maintenance on THEIR golf cart and instructions on how to crawl under the rental to turn on water to outside shower. I dont think so. Unless you are desperate for a place to stay. . .dont stay here.
Hi Landon, I am responding to clarify a few of your statements.
1) We have a wonderful cleaning lady who I’ve unexpectedly checked twice behind her and the house was in excellent condition regarding cleanliness.
2) The grill: I was unaware that the grill hadn’t been cleaned and wish this would have been communicated during your stay, however, this is something that is supposed to be done by the renter following each use.
*As far as the gas tank for the grill, you are able to go to Socastee and have this filled for a very reasonable five dollar fee. The fee you’re referring to is when the grill is left in an unclean manner, which you have just described.
3) The golf cart is new, it’s certainly not on its “last leg” however, there are times that things need checked, again, had this been communicated I would have gladly sent out the service team to take care of this for you. The note on the refrigerator isn’t instructions on how to perform maintenance on the cart, it is for troubleshooting purposes only.
4) The outside shower is turned off due to maintenance, I apologize for the inconvenience, however, Ocean Lakes has graciously supplied multiple outside showers right at the edge of the ocean and the pool for the homes that do not offer an outside shower area.
The last thing I would like to address is the state that the home was left upon checkout, which is why there will be a review based on yourself as a renter as well.
Per the policy that you signed and agreed to, it states that your deposit will be refunded only if the home is kept in a clean and undamaged state.
Unfortunately, there was a broken lamp AND side table, the laundry was not started, the dishes were not started and all of your wet towels were stuffed in the closets. Thankfully we have a wonderful cleaning lady who documents with pictures following every checkout.
For you convenience all of your checkout information is also posted on the same refrigerator where the notes were regarding golf-cart troubleshooting and my personal phone number for contacting me if needed.
While my checkout policy was clearly broken, I was still gracious enough to refund your deposit based on your said issues with the golf cart, from the note you left in the home the day your family checked out.
I hate that you felt the need to leave such a poor review, but I am taking this as a lesson learned and will now be more strict on my checkout and refund policy.
The House is ok but needs a good cleaning, Smelled Sour or like Mold. not cig smoke like the cleaning lady is claiming.
Our cleaning lady informed us that the home smelled of smoke and found an ashtray in the house. I sent you a message that we would have to have a deep clean done if you had been smoking in the home. I'm sorry you felt like my asking if you had been smoking in the house was a reason to say the house smelled. No one has ever said the house smelled sour prior to your stay or after. I also took your word that you didn't smoke and refunded your total deposit.
Here in Ocean Lakes 310 acre park there will be plenty for your family to do with an Outdoor Olympic-size pool and Heated Indoor pool and Three kiddie pools with a splash zone pool. Sandy Harbor Mini-golf 18 hole course, a game room with 80+ games, two ocean front playgrounds, basketball and volley ball, horse shoes, and shuffle board. There is an Oceanfront Observation deck and a SDU Skate park. Eight freshwater lakes that you may fish in. Ocean Lakes Nature Center with free admission. You can rent Golf Carts and Bicycle's. 17,000 sq ft Recreation Center. Three snack bars (oceanfront, main, poolside) with pizza delivery. Also an onsite Chapel. Free Wifi at Sandy's Meet and Eat and Sandy Harbor Cafe. There is just so much to say about this campground and the activities available be sure to get a brochure and booklet to learn all the events and recreation programs going on. There is plenty to do here and make lasting memories without having to leave the campground. Cancellation policy: If you cancel 30 days prior to check-in there will be a 20% fee of the agreed amount of rental will be deducted. If cancelled 30 days or less no refund.