LaDonna Franke Property Manager Anaheim Vacation House Pacific Legacy Real Estate/Aneo Properties
Minimum age of primary renter:25
Max guests:11 (sleeps up to 11 adults)
100% refund for cancellations more than 60 days before check-in date.
Wonderful clean home great location
Had a lovely 8 days here! Great location can walk to Disney and watch the fireworks every night from the back garden or driveway. Could do with a few additional things in the kitchen and replacement of a few list items but other than that all good.
Nice, but not clean
Excellent location, near Disneyland, the house is comfortable but lacks cleanliness, all towels smell bad, there is dust, some spider webs and hair are seen on the bathroom floor
Nice house, has issues
The house is as described. The interior finishes are very nice and the pool area is beautiful. The amount of beds and rooms were perfect for our stay and the size of the house and most especially the dining area were perfect for 8 people. We never felt crowded or confined. The kitchen is very nice and the two Masters bedrooms are also a nice added feature when you have two sets of adults.
There were a few issues that should be mentioned. When we arrived the hot tub spa jets were not working. We had to wait two days for the maintenance person to arrive and fix it.
The pool area decking was so dirty that we could not walk around with our bare feet. The decking needs a really good power wash more often to avoid this issue. Also, if you pay for the pool heat do not expect to be able to use the pool on the last day. The heat is shut off the night before and is not available the next morning if you would like to take a swim before you leave. Worst of all, the alarm that goes off every time you open or close the sliding door to the pool area is enough to drive anyone insane (and the code to disarm it is wrong on the instructions, have fun with that one).
The grill in the back yard was so full of grease that when I started it the fire became so intense I was actually afraid for our safety. I turned off the grill and cleaned it for 20 minutes before we could use it.
Worst of all, the house is covered with roaches. We killed no less than 30 of them during daylight hours (which is not good, that means there are a lot more). Most of them were located in the kitchen (inside the drawers next to the oven) but we also found some in the rear Master and laundry room. We were all paranoid that we may bring some home with us in our suitcases. When we contacted the manager they sent out an exterminator the next day but we had to be out of the house for 5 hours.
I did not ask for compensation but I should have. I was very disappointed that the owners of the property or the management company did not offer some sort of reimbursement for the issues we faced. To me, bugs are something that a renter should not have to tolerate.
House was okay.
I sent this to LaDonna on 7/4/19, day before we checked out. I also sent photos, but there isn’t any place to send photos in this review.
I thought it would be important to share this information with you for the future. We have found 4 roaches as seen in the photo since Monday ( day 2 ) of our 5 day stay. Also the DVD was non- functional and we were thankful that Poasa had someone come to replace it. In addition there were lots of webs along the patio walls and the patio table and chairs were dusty. I swept it myself with a dust pan I purchased myself as there wasn’t one found on the property. We were not aware we would have to provide more garbage bags and toilet paper as there are 9 of us all together. The dishwasher was used very carefully as it is not fastened appropriately and almost fell out. I found towels in the dryer when we arrived and the ice machine door is not functional. We found rust spot on the ice machine blade and was also in the ice cube. We chose to grab the fresh ice by hand from the top. We all have made the best of the trip, as there was more than enough room for our relatives and us. I just felt it was important to share this with you. We leave tomorrow just as your contract indicates (10 am). I will not recommend this property for other families in the future. Sorry to have to share this LaDonna. Thank you for your time.
It is sad the guest spent 5 days in a house and never reached out to any of our staff for assistance on anything other than the dvd player which was immediately replaced. Many of this guests other issues could have been resolved within the first couple of hours. In our contract, it states what paper/plastic/soap products and quantities are supplied. The guest did not read their agreement as everything is listed on what we provide. As far as outdoor webs/dust is concerned the outside of the houses are washed down once a week and when they are cleaned, however, dust, insects, bugs etc can not be controlled outside of the home, it is not a reasonable expectation. The house has monthly pest control services and is sprayed inside and outside every month. When a guest doesn’t reach out when they encounter an issue there is nothing we can do to help them and often it leads to the next guest potentially having the same issue.
Fabulous Place to Stay
We stayed here and took an Uber to Disneyland and taxied home. I loved this home as the kitchen inspired me to cook and the kids loved the pool! Awesome place to stay!
Located walking Distance to Disneyland & Disney California Adventure and has easy access to other area attractions (Anaheim Convention Center, Knott's Berry Farm & Knott's Soak Park, Discovery Science Center, Huntington & Newport State Beaches, Angels Stadium, Honda Center (Mighty Ducks Home), Sky Zone, Orange County Zoo, Raging Waters Waterpark, Wild Rivers Waterpark, Ripley's Believe It Or Not Museum, Medieval Times Dinner & Tournament and much more!)