Brett/Robinson Gulf Corp
Very nice condo
This Unit was located in one of the Phoenix complexes (this company will not let me be more specific on location---view TripAdvisor) was convenient to the elevator but not so close as to be disturbed by it. 1st problem we had we couldn't get the slider door unlocked to go out on the balcony. I made 2 calls to front desk that evening. Called front desk again next morning. Waited a hour, personally went to front desk and asked to have door looked at. The man at the desk said he would be over shortly, waited another hour, couldn't wait longer as we had plans to go sightseeing. When we got back 3 hours later, door still not fixed. I heard someone outside our door and spoke to a housekeeping supervisor, explained the problem and she immediately contacted someone. A maintenance man came within 5 minutes. He also had difficulty getting door unlocked but finally got it open and told us not to lock it back. He said he would put a work order in to get lock replaced. Also, unit was not clean--just surface cleaned. Dusty light fixtures, dusty, greasy kitchen doors, dirty bathroom doors, mold on tub curtain. We left the unit cleaner than we found it...sorry, but we have been coming to Gulf Shores for years and have stayed at different units in the Phoenix. This one left a bad taste for us. Wish I could submit pictures to verify my descriptions 🙁
Sandy: I am sorry that you encountered some issues with your sliding glass balcony door. We are certainly investigating why this took so long to address by our staff. I am pleased to report that it has been repaired and is working correctly now. We have also deep cleaned the condo and will be addressing our housekeeping staff. We work hard to offer comfortable accommodations and will use your remarks to further train and motivate our staff. Thank you for choosing to stay at Phoenix II and we look forward to the possibility of welcoming you back again.