Brett/Robinson Gulf Corp
First timers in gulf shores 7/14/19-7/21/19
We had a nice time for our first time in gulf shores.
There are a few items I feel need to be addressed for the property:
You need a few more luggage carts! What you have is not enough. Folks checking in and out had to wait 45 minutes- 1 hour for one. We didn’t end up getting one when we checked out. We were on the 4th floor and had to make a ton of trips up and down.
I feel bad for those all the way up to 17.
The elevators NEED UPDATED or totally replaced.
West elevator broke down the night before check out (another reason for the many trips up and down to take belongings to the car)
My boys waited for 40 minutes for the working east elevator to get a ride - carrying heavy luggage and a heavy cooler. The elevator was packed every time it came to the floor.
The cleaning people and their carts were getting on it. REALLY people.?!!!? They can wait in my opinion especially due to the circumstances. Visitors are trying to leave. Patrons come first!!!
The security guy said he thought the east was down too. Absolutely No emergency on his part. I had to tell him to go check as there were people in it!!
The elevators are so HOT - they need VENTILATION!
The stairwells on floor P1 need cleaned. Odd place to store things. Looks unappealing/messy.
Housekeeping was not that good. They are supposed to take out garbage, load dishwasher and bring towels. That was not a consistent process at all.
The property needs new blinds and curtains. Blinds were broken in our room and I noticed it on other’s windows in the building.
If you are going to have a hot tub make sure it has jets. This was a big round hole with hot water.
The African American that was working on 7/21 when we checked out was not very attentive.
All that was said was you are checked out. Didn’t ask about our stay or anything.
Meegan: I am sorry the elevator issues impacted your stay. Happy to say all is well with both of them now. I will mention the housekeeping issues to the rental manager there as each condo should have daily touch up services. Lastly, what you call a hot tub is actually a kiddie pool for our little guests and will not have jets in it. We certainly hope you enjoyed your stay here a can welcome you back here again.
Great location! Easy check in
ROOM NEEDED MORE ATTENTION OF CLEANING, NEED MORE ELEVATORS, WAIT TIME WAS 20 TO 25 MINUTES SEVERAL TIMES , GREAT VIEW OF THE OCEAN
late Summer Get Away
The staff was great- easy check in and we had no problems for stay. I would recommend to anyone else that need to get away for few days.
Thank you for taking time to review your recent stay. We are thrilled you and your family enjoyed your stay here. Please tell your friends and come back and see us again.
Great get away
The staff was super friendly and the rooms were very clean. Definitely staying here again.
Gary: Friendly staff plus comfortable condo equals a fun vacation. Please come back and see us soon.
Great Family Getaway
The staff was really friendly and helpful and the hotel was very clean and very nice. Will definitely stay here again