Brett/Robinson Gulf Corp
NOT LIKE ITS ALWAYS BEEN
We did not enjoy our stay. We have always stayed with Phoenix rooms but this one was NOT like the others. Everyone was confused and semi-nice but not really and we book our room on line and confirmed with a lady there, and after 2 hours later she told me our room had been took!! We feel as though we just got took for our money and nobody try to make it right and really did not care if we were there or not. Nothing was organized, not very clean, trash cans over flowing, in the laundry room -only 1 washer and dryer was working at the time. Several people there that did not speak English (workers) and they worked for Phoenix and we were very disappointed!! Rooms were not what they were supposed to be, Wi-Fi do not work correctly, plugs!! oh my - I'm surprised your place has not caught on fire!! the plug ins were loose and not usuable.
We have ALWAYS -told everyone to use and stay at ANY Phoenix but not anymore.
The all workers stood around and smoked and went to the beach and everyone there was hardly working on their cell phones when we were standing there to be waited on and did they care NO they did not care even if we were there or not.
I really do not expect you all to do anything kind and appreciated for our stay but wanted you to know how it really was there.
Melissa: I am disappointed to read your review as what you describe is not typical of our guest's experience. I will forward this to the rental manager to make sure she addresses this with her staff. I see the reservation you made for this stay and I also see an additional reservation made for an extended stay. Many of our guests are not quite ready to leave the beach when they originally planned. I hope this means that,despite your comments above, you and your family did enjoy your time here. We look forward to welcoming you back again soon.
Great place to stay, easy access to the beach. The only suggestion I have is that the cleaning staff needs a separate elevator. They tie up the elevators!