100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
Wish I could of given a better review. Truly 3 stars
We had major issues with the sliding glass door going out to the pool. I would definitely recommend replacement to the owner. Also, while cooking, the vent hood on the microwave fell on my friend. Another item that might need replacing. While we were informed that there were no wash cloths provided, only one roll of TP, and only one trash bag- I do think that by providing those minimal items it would of made our stay better. My friend who slept in the master said the bed was very uncomfortable. While I wish I could be more positive about our stay- I simply can not.
Thank you for your feedback. The door did come off the track (not sure how) but was fixed as well as the vent. We notify the guests before check in we provide a starter kit of paper products. We have never had any other negative feedback from the bed as stated. Thanks
Big House but not so nice
This is a very big house and accommodated all 8 of us very well with 2 extra bedrooms to spare. The kids had a blast in the game room and the pool, however this place is not very clean and needs a lot of work. The carpets are heavily stained throughout and it doesn't seem like the bedding has been washed in some time. The blinds going to the pool were almost non existent as there were only about 8 of them on the rod. The patio door out to the pool doesn't lock and needs some oil or something because it is very rough to open and close. There are a lot of scuff marks on the walls which a new coat of paint will fix. If staying please be aware that you will need to provide your own pool towels, toilet paper (you only get 1 per bathroom), and face cloths. I hope the owner puts some "love" into this house because it is in a fantastic community and the house has a lot of potential.
Thank you for the feedback. Unfortunately we never heard from this guest during their stay to address any issues they had. If we would of been contacted we would of gladly assisted with everything. The welcome letter sent to them indicated beach towels are not provided. We also gave a breakdown of toiletries provided to start with (including toilet paper). Thanks