100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Zero communication and lots of broken furniture
We had the horror of staying at this property. The house had numerous broken pieces of furniture. Three of the dining room chairs were dangerous to use.
The property has no privacy and the pool is ridiculous.
We requested the pool be heated - and we paid for this service. To heat the pool the property manager must turn the heat on 24 hours prior to our arrival . Not only was the pool heat not turned on, the property managers blamed me for not turning the heat on.
Finally, the community pool had ridiculous hours. The slide and lazy river were rarely open - we had to request numerous times to open both amenities and were told it was not worth opening giben the number of people expected to use them.
We will not return.
Spacious, Clean and Beautiful!
Our family enjoyed a week here at this really spacious, clean and beautiful home. The common pool is amazing. The kids said the gym was first rate. The property manager was awesome. BTW, some additional information: There are two bedrooms with bathrooms on the first floor - great for people who don't want to do the stairs. Kids rooms and a master suite is upstairs with a separate loft area. I would highly recommend this place. What would even be better is if there were a few basic supplies - like garbage bags, dish cloths, any sort of cleaning supplies. This was the first homeaway property where we had to buy EVERYTHING including a dish cloth. Don't come here expecting ANY supplies - which I think is a shame.