1 Bedroom, 2 Baths, Sleeps 4
ResortQuest by Wyndham
Great Condo, Property Employees Not Friendly
The condo was great. Gate code given in app didn’t work but the one given at check-in did. The property employees were not friendly at all. They did not speak or offer any assistance. The guy at check-in was like a robot.
Thank you, John, for your review. We are happy that you enjoyed your stay. The employees at The Palms are not ResortQuest staff, unfortunately, there is nothing we can do in reference to their customer service. We hope you can visit Destin again and will consider ResortQuest for your accommodations.
DO NOT STAY HERE!
Please start looking at a different condo. We stayed here for a wedding in Destin this April and it was a NIGHTMARE! We were given inaccurate information by the rental agency via text message (ResortQuest by Wyndham) including wrong building names and incorrect building codes, causing our check in process to be an HOUR longer than needed. We were told that we did not have to "check in" with the front desk since we were sent these codes, however we were stopped by resort staff the next day for not having wristbands (because we did not formally "check in"). The resort staff at the Palms were extremely rude about this, forcing us to leave the pool area immediately. Turns out, we needed to check in so we could get our wrist bands, parking passes, etc. The packet left in the room by ResortQuest contained ALL incorrect information. We had no wifi because the password given was incorrect. The TV buttons did not work, nor did the remote; so it was stuck on the same channel the entire stay. The room itself was nice otherwise, however the hallways smelled terribly of smoke. The keypad to the door only worked half of the time with the code, causing us to have to input the code multiple times before unlocking the door. We also had to vacate our room for a period of time because there was mandatory fire system repairs at the resort. As for the beach, this condo raves that it is only one street away from the beach, however this street is a VERY busy highway with A LOT of construction (We got a screw in our tire from this construction as well). The beach is definitely not walkable. There is a shuttle, however when we inquired about shuttle times/drop off and pick up, the front desk staff had absolutely NO CLUE about these details. I will never use this company to book with again and most definitely will not be returning to the Palms of Destin.
Abby, We want to apologize for the experience you had at The Palms of Destin during your visit. We do see in the messages we sent you on April 3rd that it might have been confusing with us breaking the unit number up letting you know which building you’re in. We do our best to always provide the clearest and most accurate information to our guests and we have brought this to the attention of our front desk staff to ensure this type of confusion will not happen again. While you do not have to check-in at the Resort Quest office as we’ve done in the past, it is required that you check-in at the on-site desk for Palms of Destin to obtain your guest parking passes, property wrist bands, and the wifi information. We have outlined this information in the Digital Rental Agreement which you signed on 03/05/2019. In regard to the wifi experience, The Palms of Destin property does take extra security measures with their wifi and utilizes a 2-step authentication process for guest use. We issue the first log in and when you check-in with the on-site desk they provide you with the second set of log in information. This helps protect the wifi from unauthorized access to their buildings wifi. We continue to work with the on-site office and technical support team to ensure better service and support for technical issues and usage clarity. We wish you would have reported the smoke smell to us upon check-in as we take smoking in units as a very serious violation and would of have housekeeping address the smell with the unit. I do see we did address the issue with the door lock promptly within one hour of you calling the office of the issue. Building Inspection and safety for our guests is very important to us as well as the Palms of Destin. We do perform many regular safety checks in units to ensure that all items are in working order. We apologize for any inconvenience that may have been caused as a result of our fire safety inspection. The signage at the Palms of Destin front desk informs guests that the Beach Bus runs 11AM – 8PM every day (Thursday Friday Sat till 10 PM ) along with a link to let you track the bus. This is a Free Service and isn’t’ directly affiliated with Resort Quest or The Palms of Destin. We want to thank you for bringing all of these items to our attention in addition to the review you’ve provided of the unit and your stay.
Great spot. Near tons of restaurants and activities
We had a great time. Will book again when in Destin
Lori, we are so happy to hear you enjoyed your stay at the Palms of Destin! Your guest experience is our top priority. Thank you for taking the time to write a review about your vacation after you returned home. We hope you are able to visit again soon.
Very nice condo and amenities. The beach was a little to far to walk and road construction was crazy
We had a great time and the condo was conveniently located.
Sara, we are so happy to hear you enjoyed your stay at the Palms of Destin! Your guest experience is our top priority. Thank you for taking the time to write a review about your vacation after you returned home. We hope you are able to visit again soon.
We have stayed at The Palms in different condos. This one didn’t disappoint. I liked that the flooring was laminate & not carpet! Nice view of the pool. New furnishings! Clean! I’d def stay there again.
Keith, we are so happy to hear you enjoyed your stay at Palms of Destin! Your guest experience is our top priority. Thank you for taking the time to write a review about your vacation after you returned home. We hope you are able to visit again soon.
We came for our sons World Series, thankfully the pools were awesome since we didn’t get much beach time! We loved our room and view! Condo was very convenient to everything Destin has to offer!! Will definitely book here again
We are so happy to hear you enjoyed your stay at The Palms of Destn! Your guest experience is our top priority. Thank you for taking the time to write a review about your vacation after you returned home. We hope you are able visit again soon.