100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
I would not recommend this property to rent until they resolve existing issues
While VRBO did their part in the rental process, there seems to be too many parties involved in the overall process which resulted in much confusion in who was responsible for which parts of the process. This resulted in several communication issues. Let's just say the property needs inspected before renting out again as there were several issues from non working sockets, broken kitchen trash can pedal, missing patio blind panels, non working blender, trash pickup delay, sunked in mattresses. When we called maintenance to address some of these issues, we received no response to date. I just hope they revisit these issues and resolve them before the next family arrives.
Thank you for your feedback, however, when we were only informed of the blind issue but none of the others mentioned. We did inform you the blind are special order and have been ordered. If you would of brought the other items mentioned we would of addressed. Thanks
It was an amazing house love the area the pool. Myself and my family enjoyed every minute we where there and we wasn't ready to go home at all.
We are glad you enjoyed your stay, come visit us again!
Imóvel sujo e sem manutenção
O Imóvel encontrava-se sujo, com a máquina de lavar louça vazando água (Que não foi consertada mesmo depois de avisada e requerido ao Sr. Matt), não tem utensílios de cozinha mínimos para a estadia de metade das pessoas que se propõe a receber na casa.
Além disso, a cobrança excessiva por qualquer coisa, à exemplo da taxa de 60 dólares para usar a churrasqueira, 100 dólares pelo aquecedor da piscina.
Por fim, o check-in indo foi extremamente constrangedor, mesmo tendo cumprido previamente com todas as exigências contratuais.