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Cancelled bookings will not receive a refund.
Heated pool had 72' water temps
Very, very, very disappointing stay in a VRBO home. We rented this home for the two of us, with great expectation to have a heated pool. The water got no warmer than 72'. We called regularly throughout our 18-day stay to complain about the pool. On day 13, the solar heat man arrives, finally, and tells us we have a cold pool! Yes, it took the rental office 13 days to get someone to look at the pool. Then, he tells us that the valve was set incorrectly, as if we knew about pool valves. The valve was reset, but the temp remained low, no higher than 74 on subsequent days. A reset valve got us two degrees of warmth!
Also, cleaning crew could have been much more attentive - mildew in both showers - come on - there are fixes for that.
The kitchen sink was stained a dark brown when we arrived. My wife worked on it as it was disgusting, and the stain improved, but still there. Ugh!
The home got two stars for location, and proximity to Royal Scoop, the local ice cream store.
We are now smarter about viewing VRBO listings - we will ask about how the pool is heated in the future. Solar heating appears to be useless, especially when the solar man tells us we have a cold pool.
It looks nice but beware!
When we first saw this it was advertised as a house with its own heated pool. Under amenities it said HEATED POOL. We were on our way there when we received a call from the rental agent telling us the pool was not heated due to damage from the storm. "A lot of clients have been complaining about it so I wanted to tell you ahead of time"said the agent( again we were on our way there, they knew since September of 2017)We were also told that the garbage disposal was broken. It was not only broken it stank the whole time we were there. When I emailed the supervisor about the pool he wrote back to me that I hadn't payed for the pool to be heated.(they sent me a form of extras to pay for, including having to pay extra to use the gas grill) I emailed back to him that it was listed under the amenities there fore its included as part of the rent. He said he would talk to his staff and get back to me. Meanwhile the supervisor changed the posting and took the heated pool off the amenities to just say private pool. the rental agent got back to me and said I would be receiving a refund. That was March12th or 13th.No credit on my credit cardyet.I even sent a email March 26 asking when to expect it. "I will check and get back to you". It's been a week and I see that rental agent has LIED to me again. We paid ALOT for a cleaning fee and the place was not that clean. The beds and bathroom were ok but my white socks were filthy when I took them off. The linai was covered with some kind of webs from bugs, the outside furniture was dirty, and I chased 3-4 lizards out of the liani. In the kitchen the insides of the cupboards smelled, the knives in the cutting block were all rusted(had to go out and buy a sharp knife so we had one to use). The only reason I gave this property one star was that once I got the pool area cleaned up it was a beautiful place to relax. Very private. I have traveled a lot and have stayed in many places and this was the worst experience I have ever had. I cannot recommend this property due to the horrible business practices of the rental business. We spent a lot of hard earned money to stay here and we did not get our money's worth. I would stay away from this property
I also hit the not really button above but it keeps going to I loved it....i did not.
Just for starters, on the website when we booked the house it said on the description of the house it said heated pool. Well when we got there it wasn't and it doesn't even have a heater!!! We payed a lot more then we would have because of the heated pool. Also, the draws in master bath and bedroom are junk, the garbage disposal didn't work and dishwasher back up in the sink. I all right away and asked about everything, I was told they would call me back! Well about and hour and half I called them back! She said that they would see what they could do for us and call me back!!! I called every day and left a message! And no call backs! On the last day I called and she answered. Need to talk to her boss! Would call back. When she did said could do anything for us! No big surprise! Will never do business with this company again!
Location fine. Cheap furniting. Many problems!!!
Promised pool heater was working weeks before arriving & day we checked in. Your firm & owner knew it would be a long time, solar unit not even on roof. Garbage disposal frozen, half ceiling lights in kitchen burned out. Tv control faulty. Washing machine full of rust. Air conditioning on last legs. Sink chipped & rusted. Tv in bedroom not working. Outdoor grille not all burners work. The repairman was great took pictures but no repair happened. Sent emails & called. Promises but assurance never happened. Sent follow up email when we came home. Chris, claimed never recieved messages. A flat out lie!! I resent the emails still no response. The offer to compensate was demeaning to say the least! Give us one free day for each month in 2019. Needless to say, you have left a very negative message about your company for any future rentals wth us!