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Cancelled bookings will not receive a refund.
What a travesty for a nice place. Let me start with communication, never told us how to check in or where to get key. We had to make multiple calls and emails. Once in found it had not been cleaned, so my wife went and purchased cleaning products to clean the place. Shower was filthy, bathroom drawers had old used tissues all over it. We have lots of pictures. Pull out sofa had no sheets, we had to go buy them. Left us one hotel size bar of soap for the week, half roll of TP, no paper towels, nothing for dishwasher, no coffee filters, 2 bathroom towels, etc. No beech towels or beach chairs, we bought them and left for the next person. Called management company, won't call you back and did not care when we finally spoke.
Location is good, but would never stay in this place again. Will try to follow up again with management company but I am sure they will not respond. If I was the owner I would fire the Management company!
“Thank you for your feedback! I’m very sorry to hear that the home did not meet all your expectations. We send an email confirmation by the time that we receive the reservation with all the information to register online, we depend on that to send you the information about the property rented, We saw that we have sent an email at the same day of your reservation with the property instructions. Also, we would like to apologize for the cleanliness, as your check-in was early and we were not aware that, we maintained the original schedule.
The vacation homes are self supplies so we just proved the basics.
We call and spoke with your party so we can solve the issue by the time that you call our after-hours answering line and express our options, understanding, and apologies.
Perfect location, small but open, fine for 2 people. Nice pool, very close to beach.
The unit has a king bed with ill fitting sheets, we actually bought a set, also purchased dish towels. Furniture and bed were comfortable. Would rent again.
Nice studio apartment
This was a studio apartment that was advertised as a 2 bedroom; this was a disappointment. Otherwise the apartment was great! It was clean, in a great location and had all items needed for the stay there including beach chairs and an umbrella. The pool was clean and heated. Would stay here again.
We have stayed several times at the Bonita Beach and Tennis Club over the past 3 years and have never been disappointed until now.
The good: The unit was neat and clean and the kitchen had adequate dishes and gadgets. Good location across the beach and Doc's Restaurant. We enjoyed the gulf view and fantastic sunsets from the balcony.
The unit was convenient to get in and out of, having a digital keypad so you don't have to worry about a physical key
The bad: The biggest issue was the mattress that felt like sleeping on a box spring. With every move the mattress creaked and wake up the other person. It needs to be replaced.
The living room blinds were broken.
The rental company only provides you with the basics. One toilet paper roll, a few napkins no paper towels or dish rag.
The unit had no hairdryer but the management did provide us with a new one.
We are glad you enjoyed your stay with IPG but we are sorry to hear about the issue with the bed. Since this review we have now placed a 4 inch mattress topper on the bed. This unit is self catering. We do provide the essentials to get you started but beyond that it is up to the guest to provide their own supplies. We hope you choose to stay with IPG again!
Had to call to get in upon arrival. Really needs a new mattress. Other than that enjoyable