- English, Mandarin Chinese
Why Molly chose Kapaa
Perfect for exploring the incredible scenery of Kauai. Kauai has an amazing history. Kauai has so much to offer: 1. Waimea canyon has breathtaking views. 2. Polihale State Park has nicest beach 3. Kalahau Lookout at Koke's state park and it offers one of the life's most spiritual adventures full of wonder and awesome natural beauty 4. Sleeping Giant Trail, quick walk with awesome views every morning 5. Kauaai Aadheenam Hindu Monastery at Kapaa..it is a breath and serene experience And all other and too many fun place to explore...
Cancelled bookings will not receive a refund.
Great place to stay
Great place for a short time stay. We are a family of five and it was a bit small for that number of person. Communication with property owner was cold and pictures on the sites aren't all accurate, but overall we had a very nice stay and enjoyed pool and jacuzzi!
Convenient, clean, and nice!
We came over for a quick trip from Maui and loved our stay! This is in a good middle point of the island so easy to get to both sides. The place is nicely furnished with everything you’ll need in the unit and for a great beach day. The complex had 3 pools and 2 hot tubs to soak in after a good hike. Check in went smoothly at the front desk. We’d definitely stay here again!
Thank you for your wonderful stay :))
Clean and comfortable
Not a palace but clean and adequate.
Poor customer service from owner of unit
This is not a reflection of Plantation Hale just this particular unit and the terrible way I was treated by the owner of the unit I rented. I saw other Plantation Hale units online that is in better condition. The unit is basic and outdated. There was barely full roll of toilet tissue and a 1 inch dead cockroach in the bedroom. I contacted the owner about the problem upon the first night of arrival at about 9 pm. To be fair, I wasn't aware that the owner was not local and resides in another state in a different time zone. As I described the problem to her she became agitated and accused me of mentally abusing her and causing her to suffer because I woke her up to about a bug problem. After a few minutes, she suggested I call her cleaning lady to take it up with her and continues to shout and rant at me. At this point, I decided this call was unproductive and asked about the refund policy. She said there was no refund and that I could leave anytime and she would not give me my money back. I told her I can no longer talk to her and she responded with angry "don't ever call her again". Afterwards I call VRBO customer service and filed a formal complaint on this vacation rental owner and they forwarded the details of this complaint to the owner or property manager in order to give them an opportunity to respond. To this date, I have not heard back from anyone.
The good and the bad
First the good. The bedroom furniture is very nice and the beds are comfortable. The living room and eating area are also very nice. There are two TV's and many amenities that were not previously mentioned. There are chairs (to take to the beach), boogie boards, an umbrella, beach towels and snorkel equipment. All of which was very appreciated! One of the pools was having maintenance done, but that was no big deal, there are two others to choose from and they are very nice!
Don't worry a bit about the chickens (which are everywhere), they do a great job in keeping the bug population under control. We saw very few bugs at all.
The location is really perfect as it's half way to either the north or the south shore and is very close to the airport which is nice when you're coming in late. It's also within walking distance to the Long's Drug which comes in handy when you need to purchase something quick.
Now the bad. I found the owner to be less than forthcoming with information. It would have been nice to know you must check-in at the front desk to receive your key. I was told (only after I asked) to go directly to the condo. Also, just so you know, the front desk has laundry soap and dryer sheets for sale. We didn't know this and purchased some. We left them under the bathroom sink. Hopefully, they will still be there to be used in the future. We also bought a small styrofoam cooler and left it in the closet by the kitchen.
The condo was clean except for the kitchen floor. I know it hadn't even been swept because we found someone's smashed glass phone protector on the floor. There was also a squished bug that I was never able to get off the floor and it was just plain dirty.
The cupboards still don't close. An attempt has been made on a few of them with velcro, which isn't working.
The pictures are a bit deceiving, they were staged so there's no flowers, no chocolate or coffee and no table on the lanai, which was the disappointing part. You can't eat out there unless you want to put the food on your lap, there is just a small, low table.
There was plenty of shampoo and cream rinse to last the almost two weeks we were there, but not enough paper towel, or toilet paper and there was never any bath soap. These are things you take for granted, but we had to go buy them.
All-in-all probably more good than bad, but the bad reflects a lack of interest on the part of the owner.
Plantation Hale is a nice property in a very convenient location. There are two shopping areas with restaurants in walking distance. The beach is also a short walk away. The property has 3 pool areas, two with hot tubs and each building has its own laundry room. The staff were friendly and helpful. Definitely a good place to stay in Kauai.
We had two problems with the unit: the wifi was not working and we had to call the service provider ourselves to find out why. Molly did take care of the problem when I notified her but we had to make several calls ourselves first. Also, the unit is advertised as a queen sofa bed. It is not. There is a regular sofa in the living room and a blow up air mattress in the closet. I specifically chose this listing because I needed two separate sleeping areas. Having a mattress on the floor in the living room was not ideal.