Oceanfront 10 BR, 7 BA, Sleeps 21 with Private POOL & Elevator
My family really enjoyed our stay at Shangri-La- the only thing that could have made it better would have been that the elevator was working when we arrived. But we survived. The Better Beach Rentals was a super group of people. I would recommend them to anyone. This was our first beach front rental and yes I would do it again in a a heartbeat.
Hello, thank you for taking the time to leave your wonderful review!
The Staff at Better Beach Rentals are glad you enjoyed your stay here at our property Long Beach Pier-Shangri-La. I hope you and your family had a vacation full of sandcastles, sun, and great seafood! Thank you for your kind words about our company - we truly enjoyed having you and your family as guests! To let you in on a little secret for next year, our staff is currently going through all of our properties making slight improvements that will make your experience even more memorable! You’ll have to come back and check it out! We are excited to 'SEA' you on your next vacation to Oak Island….Life is Better at the Beach!
Great Location, House is not cared for
We just spent the long Labor Day weekend at Shangri La. First of all there were reviews of issues with bugs and we checked with Better Beach Rentals before renting and were told that the problem had been resolved, but that if we had any issues, we could contact their office and they would try to resolve the situation within 24 hours. Well, there were problems! And we couldn't get in touch with anyone from Better Beach Rentals until Monday when we were leaving....despite their website and emails to me saying they were open during the holiday weekend. We killed at least 8 roaches in the house during our stay. On Monday morning when packing up, a roach fell out of my bed. GROSS! Another couple got home and when washing their sheets, had a roach fall out. These were big and small and I know the big ones are gross, but the small ones are the infestation problem.
The elevator in the house did not work. We called about it on Friday after checking in and didn't hear anything the entire stay. I brought it up again when I reached someone at Better Beach Rentals on Monday and they had no solution...said it was a third party vendor and they couldn't do anything about it.
The house was not properly cleaned. Under the beds there were piles of sand, hair, dirt, etc. The showers have rarely been cleaned. Shower curtains were moldy and with mildew.
The only saving grace was the location of this house and the fact that it was beach front.
Beware when renting...Better Beach Rentals was not helpful. We asked for a late checkout on Monday and were told it was an extra $25 per hour. Way to nickle and dime people when your houses are dirty, not well maintained and you're unable to be contacted throughout our stay. Oh, and they emailed me saying I had to book by Wednesday of this week if I wanted this house next year. Except they sent that email before we were even allowed to check in on Friday and the email said they hoped we were enjoying our stay. A stay that hadn't even started yet. Don't rent from this company!
A nice space on the beach
This was a nice house with a comfortable layout - decent amenities and a convenient location.
The kitchen had adequate space and equipment to feed our group.
The balcony facing the beach was a great space to hang out and enjoy the breeze from the rocking chairs.
The house was not cleaned very well prior to our arrival, the kitchen floor was dirty, there was dirty clothes left from the previous occupants behind the couch and a couple of the bathrooms weren't especially clean.
The pool is located under the house which was ok - except for the fact the pool heater was broken. When I contacted the rental agency they informed me that this unit did not have a heated pool - when you can clearly see the unit located right next to the pool. One of our guests is a contractor and pointed out that there was a broken pipe clearly visible on the heater so we assumed the owner didn't deem it important enough to fix. The pool was chilly, but it didn't stop the kids from swimming in it.
Ah, the elevator...once we figured out to make sure all the doors were closed properly it was very handy upon arrival.
We only used it a couple of times during our stay - then when it came time to leave we could not get any of the doors to open. Thankfully going down was easier!
Finally, you cannot lock this property from the inside when leaving - so you are forced to hump the keys back to the office to check out.
Very convenient location to a great spot on the beach. Very peaceful setting.
Oak Island is Beautiful
We loved Oak Island. Absolutely perfect private family beach vacation area. Lot's of houses to rent right on the beach. Our choice, Shan-gri-la, was a disappointment and not worth the money. It was dirty, warn down, the elevator was broken, the pool heater was broken, kitchen supplies were lacking and in poor condition, no mattress pads on the "stained" mattresses, and worst of all, big huge cockroaches were everywhere. They were running across the dining room table while the grandchildren were eating. Yuck! Definitely go to Oak Island! I would rent from someone other than Better Beach Rentals. They were as much to blame as the house owners for the poor condition of the house we rented.
Ruined our vacation
My family meets in Oak Island once every 4 years. We traveled from NM,PA,ID,VA, and GA. I will keep this short. Broken Air conditioning because to old to fix and we had senior citizens and one pregnant women without air, filthy!, I actually threw $$ under the bed with hopes that someone will clean there for the next family, vents so full of dust it hung out the end, broken outside furniture or lack of it, broken unsafe pans, dishes and utensils for family of 20 only had 10 sets, TV's work kinda at times, and worst of all we rented THIS house for the elevator for my mother who had 3 strokes last year!! It was broken and the repairman was to come..never showed. Shame on you!! Better Beach rentals did their best..gave us window units only 2 on Sunday than more on Thursday, brought more dishes on Thursday evening..a little late for us! Location was beautiful but house has been truly left to ruin. Owner does not care just wants his money! We spent more time on the phone and complaining about the house than making memories and with our aging parents we will never get that time back again.
Coming to Oak Island for decades
My family has been coming to Oak Island for generations. We have used several rental companies over the decades. Better Beach Rentals has been my family's favorite choice. They have always bent over backwards to accommodate all of our needs. Everything has not always been perfect, and when things went wrong, Better Beach took care of the issues. We could not ask for a better company to deal with. They have many newer homes on the island to choose from which has made it fun to try newer homes and ones with pools. You can rent with them with confidence. Enjoy Oak Island!!