Oakwood Residence Hangzhou
Everything is perfect EXCEPT the Wifi
I have an Google Pixel phone and the WiFi doesn't work, the hotel tech came and said their WiFi is not compatible because my phone runs on Android 7.1, so I ended up using my phone data plan and ran up huge usage fees.
A Good Hotel with poor staff and taxi
This good hotel with spacious room and clean toilet was let down by poor staff service :-
a) a staff that woke me up at 2 25 am in the morning and insisted that I asked for room delivery of 2 bottles of mineral water. After I told her she was wrong, she offered no apology.
b) During the first evening when we wanted to get a cab for dinner outside, we were told it was next to impossible to get one unless we had a local taxi hailing apps. We were left on our own to figure out how to get one. After more than an hour of trying at nearby main road, we managed to get one. Let just say we expected more from the hotel staff.