100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
It was great to stay here will come back
Great will come back. House clean and
Thank you for the feedback, we look forward to having you again!
beautiful & Spacious
This house was absolutely Great worth every penny, beautiful clean and so spacious. Only thing I didn't like was the fact the we had to get our own propane. However besides that it was a great rental. I Will definitely be renting again!
We loved the house, but terrible experience with management company.
The house is gorgeous. But we had a plumbing issue we reported the first day. No one came to check it out. The next day the main sewage line backed up into all the 1st floor toilets and tubs. Management made me send them pictures before they considered it an emergency and sent someone out which took two hours. Then after they came said we could stay in the house but they couldn't clean the raw sewage out of the carpets at that point. The company did move us, they said the house was ready but when we got there it wasn't finished and they wouldn't let us in. We had a Cheer competition to get to. We finally were allowed to drop our bags in the garage and put our perishables in the fridge and go. There has been no offered of late check out or compensation. ACO Vacation rental needed to handle this situation better.
The plumbing issues were reported to us the next morning after the previous day's check in. The pictures were requested to determine if normal maintenance or a plumber was needed. The guests were moved immediately as they had to go to a competition and said they just needed to put their luggage in the new unit and groceries, they were not told the house was not ready. A late checkout was not offered due to the fact the house had a guest checking in that afternoon.
We really enjoyed the house. It was roomy and it had a lot of bathrooms.
Thank you for your feedback.!
When I say amazing that's exactly what I mean. The house is exactly how the pictures look. Everything was nice and clean. My family and I enjoyed our stay, we didn't want to leave. We definitely will stay here again.
We are glad you enjoyed the house, we look forward to your next visit. Thanks!
Great House Great Time
Our family enjoyed this property very much. Overall the rental procedure was simple to conduct. The house itself is very nice, excellent kitchen and clean. The only real drawback for us was the pool level was extremely low, and there was a problem with the pool pump filters. Also, even though it was March the pool was cold, so definitely consider the pool heat option. We did not pay for it upfront and the rental team did a great job fixing pool issues and turning on the heat....but we lost a couple of days of pool time.