Why Samantha Raymond chose Ocean City
Carousel Hotel & Condominium provides fun & relaxation for the entire family. It has an indoor Ice skating rink, atrium, live music restaurants inside the property. Drop the kids off for ice skating and relax in our indoor pool, hot tub, or sauna. No matter what your expectations are for an ideal family vacation in Ocean City Maryland, Carousel has it all.
100% refund for cancellations more than 30 days before check-in date. 50% refund for cancellations more than 14 days before check-in date.
Dirty and Not cleaned properly
The unit had an enormous pile of dirty sheets, towels, linens, etc in the hall when we arrived. It clearly had not been cleaned. To pay top dollar for a 2 night stay (which included a cleaning fee) and have no bedding, towels, toilet paper, paper towels, soap, etc. and be dirty is a bit outrageous. There were cobb webs hanging off the ceiling, kitchen ceiling fan was filthy, air vents were very gross, and bathrooms were unclean as well.
Im sure the owners expect the unit is being cleaned properly after each use given they're charging a substantial cleaning fee. Unfortunately, this is not the case.
Owner did call back immediately when I called. However, the only resolution was for me to physically carry all that wet, dirty bedding and laundry to the laundry room. Which I did - gross!
Coming from out of state and driving 7hrs to get to OC, I wouldn't recommend this place solely based on the fact that you'll need to bring all your own bedding (there wasn't even 1 blanket), bath towels, toilet paper, etc. It's not much of a vacation when you need to pack all that stuff and then get there, clean up other people's laundry and make up beds. And definitely DO NOT plan to use the pull out couch as a bed! You'll be more comfortable sleeping on the floor!
Really sorry about the linen issue. Cleaning is done after every stay. Cleaning crew forgot to take out the linen.
As far as bringing your towels, soap, the instructions clearly mention this and we provide the email prior to the arrival that provides clear instructions as well.
All the condos that I am aware of in Ocean city have similar arrangements for the towels, soaps unless you are renting a hotel room.
We stay in this condo as well and keep the condo clean. Not sure where the Cobb Webb’s are hanging as I am looking up the ceiling as typing this.
Apologize again for the issues that you encountered.
Great Property Overall
Our group loved the location and the building itself. We also appreciated the responsiveness of the owner. Our only complaint is how dirty the condo felt. There were tiny things - crumbs on the floor, moist counters, wet couch, etc. It made us feel like things were overlooked, to the point where we felt it necessary to wash the sheets and pillow cases that were provided before sleeping. At least the place came with a washer/dryer. Other than the cleanliness, the space was perfect for our group of six.
Really nice place for a good vacation
Clean property with great views in a great building. Tons of things to do for kids and family. Walking distance to grocery store for anything you need.
We love the location of this condo. Unfortunately, we were not impressed by the conditions of the condo. The 2 double beds had mattresses that you felt the springs coming through making it very uncomfortable for sleep. The filth behind and under the beds grossed me out. Although the bathrooms seemed updated, there wasn’t enough hooks to hang up towels used for your shower. The microwave turntable did not rotate making it difficult to heat anything up properly. Vacuum did not suction well. No dustpan to clean up swept up sand. There was filth and what looked like mold in and around the duct vent. Just glad the weather was nice and we didn’t have to spend too much time in the condo itself.
Thank you so much for staying with us. We have updated some of the things you mentioned and will be updating all starting end of this month to have it ready for next season. Unfortunately we were not able to get in to take care of some of things as it was rented the entire season. As new owners, we appreciate the feedback and hopefully you will give us another try if you decide to revisit Ocean City.
Location is great as it's on the beach
This is obviously a very large property which we found was not to our liking, but if you don't mind a lot of people then this wouldn't be a concern. The condo was decent enough but the pillows on the beds were very dirty! It doesn't cost much to purchase new pillows and I would say this needs to be done! The owner was VERY RESPONSIVE when we had an issue with the toilet. Someone didn't come for 24 hours so we were down a toilet which was hard with 6 of us. I think the kitchen could use some more spoons...there were only a few and just large ones.
The outdoor restaurant is nice! And being right on the beach is great! There is a grocery store across the street which was really nice. Unless you are buying a lot you can walk there and back.
The only reason I wouldn't go back is because of the size of the place. I didn't realize until going to a place of that size that we like something on the smaller side. Other than that I would recommend staying here.