100% refund for cancellations more than 60 days before check-in date. 50% refund for cancellations more than 30 days before check-in date.
Front Staff Totally Unhelpful and Rude
We stayed in an Economy Room. The room itself was fairly clean and the bed was low to the ground but not uncomfortable. The room is dated. We could hear the neighbors upstairs enjoying themselves even though their room was not directly above our room but we shared the exterior wall.
The main front desk woman was rude and very obviously biased against not native Spanish speakers.
The drive from the road to the lodge (if your accommodations are at the Arenal Lodge which ours was) is up a VERY long, twisty and narrow road.
Breakfast was a wonderful buffet. The girl working in the restaurant was attentive and hard working (if only she could pass along customer service to the front desk lady).
The view from the lodge was stunning. Take advantage of the gorgeous pool and jacuzzi but be aware that the front desk lady has to be reminded to turn it on. When she finally got around to turning on the jacuzzi (she told us it would take 30 minutes and when we went out 30 min later it was obviously not turned on and had to go back to ask again for it to be turned on she said it shuts off after 40 min so we waited some more for it to get turned on and go back in when it still wasn't on). Once we were able to use the jacuzzi it was relaxing. We were the only ones in the jacuzzi and it felt like we had our own private jacuzzi. The view from the jacuzzi was spectacular.
When we checked out we waited for our transport both to our next accommodation as well as to our day's excursion and thought we missed our transport. We saw the tour company van pulling away and I asked the main lady at the front desk to call down to the gate to have the van come back and she totally ignored me the 3 times I explained that we missed our transport and to please call down to the gate. My husband saw another tour van and went to talk to them and they contacted our tour company and got it handled. Finally, the front staff woman turned to me and said "we have lots of tour companies coming through here" and that's it. We had waited in the lobby the whole time but no one came in for us so when we went outside is when we saw the van pull in and then immediately leave.
When we get back to this area we will NOT stay at Arenal Lodge. My brother-in-law is from CR and my sister-in-law wants to visit the Arenal area.
Nice, clean, good views of Arenal
The unit was clean and spacious, very comfortable. Hotel facilities and pool are very nice as well. Front desk staff was courteous and helpful. Views of Arenal are spectacular, on those rare occasions when it is clear enough to see it. Overall, a nice place to stay.
A few things that could be improved: wifi is intermittent; the unit could use some updating; and the location is quite far off the main road to La Fortuna (more than a mile, and very steep road). On the positive side, that's what gives you the great view of Arenal. But you can't walk anywhere from the hotel, you need to drive. It was a good thing the hotel had a restaurant so we could have breakfast and dinner on the premises without driving.
The hot springs (Eco Termales) and the Hanging Bridges Park were excellent and we really enjoyed them. I'd like to come back and do the Volcano Park too.
Thank you for your positive review and for your feedback, I am glad you enjoyed your stay. In regards to the wifi, it is usually consistent, however we had a temporary issue with the lines being down, due to bad weather. However everything has been resolved, and the wifi is working great. Also we arent that far from town, but far enough away, that it is serene, and we are situated where there is spectacular views, as you mentioned. We have some of the most picturesque views of the Volcano. Also, as you mentioned, we have a restaurant on property, and breakfast is included, therefore, meals are convenient, and if anyone wants to go into town, we can easily arrange a taxi. I hope you come back and stay with us. Thank you.