Veranda Palms - 4 Bedroom/3 Bathroom
- English, Spanish, Portuguese
100% refund for cancellations more than 60 days before check-in date.
Our stay in veranda palms
Communication between booking agent and management company was poor, resulting in us having no access to the villa when we arrived and also most of the next day. This is because the wrong arrival date had been sent to the management company who then wanted us to pay for accommodation for the night and the next day which we refused to pay as the mistake was not ours. This resulted in a very late entry to a villa with 2 young children and no food or drink purchased so we didn’t manage to get a meal before midnight. There were a number of issues in the villa some of which were addressed, The promised cell phone was not there and no landline existed to the phone in the villa which has cost us a considerable amount of money as we had to use our own phones to call the management company. There was a safe in the villa that was locked and despite emailing the management company this was never resolved, in one of the bedrooms the floor was covered in some sort of sand which we had to sweep and clean. There were some smaller issues as well. very poor start to our holiday but ended ok.
Home away from home
The property was very clean..all of the furnishings of a home..house was cozy my family felt like they were home..i would rent again and recommend...also location was ideal close for shopping restaurants and the theme parks