2/10 Terrible
Mike M., UK
23 Oct 2023
Disliked: Cleanliness, communication, location, listing accuracy
Our worst VRBO Experience
This was the most disappointing property we have taken in over 50 rentals, and the first time we have raised a complaint.
Dozens of flies (alive and dead) filled the property daily, despite spraying.
The remote to work the master bedroom ceiling light and fan did not work. Bedside lamps could not reach the wall plugs, clods of tangled hair and dust were on the kitchen floor, dust on skirting boards, and rubbish in the garden firepit (with cracked chairs surrounding it). The oven had tin foil liner which was burnt and flaking, landing on cooking food. The ‘arrivals letter’ had redundant telephone numbers or were constantly ‘temporarily unavailable’. Bathroom sinks could not be filled as the plunger mechanism was broken.
For our last two nights, neighbours working in the rec-room/ workshop, 20 yards from the bedroom window, revved car engines at 1am, and had loud throbbing music, plus a gathering of people and barking dogs.
We wasted more than a day of our 5-day break in Kingston trying to get through to the owner, and to the managing agents. The owner was dismissive of our issues, sending her cleaner to give us some (useless) fly papers and promising to get a new battery for the remote (which didn’t happen).
Even lesser things, such as finding no coffee when we arrived, nor the ‘treats’ referred to in the ‘arrivals letter’ indicate a lack of attention to small but important details.
We took photographic evidence of all our issues which we relayed to the agents.
Mike M.
Stayed 5 nights in Oct 2023
