Troncones, Guerrero, Mexico
Evolve Vacation Rental Network
- English, French, German, Spanish
Pool / Spa
The property is filled with construction material and junk all over. The bungalows are terrible, no air-conditioning, full of bugs at night that scurry in over the wall which isn't sealed with the roof. The rooms are dirty as are the bathrooms. The kitchen and its utensils are an invitation to get some terrible infection. The plates, glasses and cutlery are all mismatched and filled with rust and old food. The pool was dirty, as was the surrounding area. The property manager never showed up, neither when we arrived nor when we tried contacting him.
BUT THE WORST THING WAS THE RAW SEWAGE POURING OUT FROM BOTH SHOWER STALLS. WE LEFT THIS DUMP THE NEXT DAY AND HAD TO PAY FOR A HOTEL FOR THE REST OF THE WEEK. I DEMAND A REFUND!!!
Pedro, We are very sorry to hear about all of the inconveniences you experienced during your stay and we wish we had known about the issues when they arose so we could address it immediately and assist however possible. We take feedback from our guests very seriously, and we will ensure that the proper steps are taken to make sure this home meets our core property standards for future guests. Thank you for taking the time to let us know and we hope to assist you in booking a vacation rental that will exceed your expectations in the future. Best, The Evolve Team